Commercial Truck Service Advisor

Csm Companies Group; Milwaukee, Oak Creek (WI, WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Wisconsin Kenworth in Milwaukee seeks a Service Advisor to bridge customers and technicians. You will sell and schedule service on commercial trucks, prepare estimates and coordinate with the shop to arrange repairs.

Ideal candidates have high school education, strong writing and communication skills, and the ability to multitask in a fast-paced environment while maintaining professional customer service. Attention to detail and familiarity with industry software are valued.

Qualifications

• Ability to sell service work
• Ability to maintain professionalism when multitasking within a fast-paced work environment
• Ability to maintain high-quality customer service when handling difficult customers in a variety of situations
• Excellent writing and communication skills
• Proficient with industry technology and computers

Responsibilities

• Create a positive initial contact with service customers
• Ensure that all service phone calls are handled professionally and expediently
• Review truck inspections, estimates, and recommend proper maintenance, repair and care
• Provide a complete and accurate written estimate for labor and parts
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures
• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Prepare and present customer with quotes for all repairs through effective communication relating to their job orders. Recommend additional service work as needed.
• Maintain knowledge of OEM and vendor warranties
• Close repair orders
• All other duties as assigned

Skills

Sales skills

Customer service

Communication skills

Tech savvy

Education

High School Diploma

Tools

Industry software

Job description

Wisconsin Kenworth in Milwaukee seeks a Service Advisor to bridge customers and technicians. You will sell and schedule service on commercial trucks, prepare estimates and coordinate with the shop to arrange repairs.

Ideal candidates have high school education, strong writing and communication skills, and the ability to multitask in a fast-paced environment while maintaining professional customer service. Attention to detail and familiarity with industry software are valued.