Truck Service Advisor - Customer-Focused & Growth

Reefer Peterbilt; New Boston (MI); On-site; USD 31,000 - 44,000; Full time

Job summary

Reefer Peterbilt Metro in New Boston, MI is seeking a Full-Time Service Advisor who places the customer first and works closely with the shop team. This role requires excellent communication, organization, and a willingness to learn in a fast-paced truck dealership environment.

You will handle service calls, gather vehicle information, open repair orders, explain diagnoses and costs to customers, and help maintain positive relationships to encourage repeat business.

Qualifications

• Customer service skills required.
• Problem-solving abilities.
• Proficient with computers and web navigation.
• Strong written and verbal communication.
• High school diploma or equivalent.
• Must pass pre-employment physical, drug, and background checks.
• Able to lift and carry up to 50 lbs.

Responsibilities

• Answer incoming service calls, schedule service appointments, and maintain communication.
• Welcome customers and obtain necessary vehicle information.
• Identify mechanical problems by listening to concerns and visual inspections.
• Open repair orders with detailed descriptions to inform technicians.
• Ensure customer approval on all estimated repairs.
• Follow up on progress of each repair order during the day.
• Close repair orders with required documentation per policy and laws.
• Explain diagnoses, work performed, and charges to customers.
• Build and maintain good relationships to encourage repeat/referral business.
• Check in new trucks and complete proper forms.
• Perform other duties as assigned.

Skills

Customer service

Problem-solving

Computer literacy

Verbal & written communication

Self-motivated learning

Education

High school diploma or equivalent

Job description

Reefer Peterbilt Metro in New Boston, MI is seeking a Full-Time Service Advisor who places the customer first and works closely with the shop team. This role requires excellent communication, organization, and a willingness to learn in a fast-paced truck dealership environment.

You will handle service calls, gather vehicle information, open repair orders, explain diagnoses and costs to customers, and help maintain positive relationships to encourage repeat business.