Service Advisor - Heavy-Duty Truck Service & Customer Care

Reefer Peterbilt; Michigan; On-site; USD 31,000 - 44,000; Full time

Job summary

Reefer Peterbilt Metro in New Boston, MI is seeking a Full-Time Service Advisor to join our team. The role focuses on delivering excellent customer service, scheduling service appointments, gathering vehicle information, and communicating clearly with technicians and customers.

You will open repair orders, obtain approvals, track progress, explain diagnoses and charges, and build lasting customer relationships.

Qualifications

• Ability to demonstrate strong customer service skills.
• Problem-solving mindset and attention to detail.
• Working knowledge of computers and web navigation.
• Strong written and verbal communication skills.
• Self-motivated and willing to learn and grow with the company.

Responsibilities

• Answer incoming service calls and schedule appointments.
• Welcome customers and collect vehicle information.
• Identify mechanical problems by listening to concerns and visual inspection.
• Open repair orders with detailed descriptions for technicians.
• Obtain customer approval on all estimated repairs.
• Track progress and follow up on each repair order.
• Explain diagnoses, work performed and charges to customers.
• Maintain customer relationships to encourage repeat business.
• Check in new trucks and complete required forms.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Computer skills

Communication

Team player

Education

High school diploma

Job description

Reefer Peterbilt Metro in New Boston, MI is seeking a Full-Time Service Advisor to join our team. The role focuses on delivering excellent customer service, scheduling service appointments, gathering vehicle information, and communicating clearly with technicians and customers.

You will open repair orders, obtain approvals, track progress, explain diagnoses and charges, and build lasting customer relationships.