Service Advisor

Reefer Peterbilt; Michigan; On-site; USD 31,000 - 44,000; Full time

Job summary

Reefer Peterbilt Metro in New Boston, MI is seeking a Full-Time Service Advisor to join our team. The role focuses on delivering excellent customer service, scheduling service appointments, gathering vehicle information, and communicating clearly with technicians and customers.

You will open repair orders, obtain approvals, track progress, explain diagnoses and charges, and build lasting customer relationships.

Qualifications

• Ability to demonstrate strong customer service skills.
• Problem-solving mindset and attention to detail.
• Working knowledge of computers and web navigation.
• Strong written and verbal communication skills.
• Self-motivated and willing to learn and grow with the company.

Responsibilities

• Answer incoming service calls and schedule appointments.
• Welcome customers and collect vehicle information.
• Identify mechanical problems by listening to concerns and visual inspection.
• Open repair orders with detailed descriptions for technicians.
• Obtain customer approval on all estimated repairs.
• Track progress and follow up on each repair order.
• Explain diagnoses, work performed and charges to customers.
• Maintain customer relationships to encourage repeat business.
• Check in new trucks and complete required forms.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Computer skills

Communication

Team player

Education

High school diploma

Job description

Description

COME JOIN OUR TEAM AT REEFER PETERBILT METRO! Reefer Peterbilt is a second-generation family-owned medium & heavy-duty truck dealership looking for a Full-Time Service Advisor in New Boston, MI. This individual must be customer-oriented, be a team player, highly organized, and motivated.

Responsibilities

• Answer incoming service calls, schedule service appointments, and maintain communication
• Welcome customers in a timely, friendly manner and obtain necessary vehicle information
• Help identify mechanical problems by carefully listening to customer concerns and doing visual inspections
• Open repair order with detailed descriptions of customer concerns on repair orders to familiarize technicians on work to perform
• Ensure customer approval on all estimated repairs
• Follow up progress of each repair order during the day
• Close repair orders to include required documentation and information according to policy/procedure and state laws
• Explain all diagnoses, work performed, and any repair order charges to the customer
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Check in new trucks delivered to the shop and complete the proper forms
• Perform other duties as assigned

Skills & Qualifications

• Ability to demonstrate strong customer service skills
• Problem-Solving
• Working knowledge of computers and proficient in web navigation
• Strong written and verbal communication skills
• Self-motivated, willing to learn and grow with the company

Requirements

• High school diploma or equivalent
• Must pass Pre-employment physical, drug, and background check
• Unrestricted ability to sit, walk, stand, bend, stoop, squat, lift & carry up to 50 lbs.

Hourly from $22.50/hour + $32.00/hour, based on experience.

Monday – Friday, 9:30 am - 6:00 pm, rotating Saturday, 7:00 am - 1:00 pm

Weekly pay

This job description is not meant to be inclusive of all job functions, and job functions may be added or changed from time to time as directed by your supervisor. At Reefer Peterbilt Metro, we provide fair and equal employment opportunities for all employees and candidates regardless of race, color, religion, age, gender, pregnancy, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.