Heavy-Duty Truck Service Advisor - Customer-Driven

Oakland Truck and Equipment Sales Inc.; New Boston (MI); On-site; USD 31,000 - 44,000; Full time

Job summary

Reefer Peterbilt Metro in New Boston, MI is seeking a Full-Time Service Advisor. You will handle service calls, schedule appointments, gather vehicle data, and communicate clearly with customers.

This role emphasizes customer service, organization, teamwork, and a proactive approach to diagnosing issues and coordinating with technicians. Training and growth opportunities are available in a family-owned dealership.

Qualifications

• Customer service skills are essential.
• Strong problem-solving abilities.
• Proficient with computers and web navigation.
• Excellent written and verbal communication.
• Willing to learn and grow with the company.

Responsibilities

• Answer incoming service calls and schedule appointments.
• Greet customers and collect vehicle information.
• Identify mechanical problems by listening and inspecting.
• Open repair orders with detailed customer concerns for technicians.
• Obtain customer approval for repairs.
• Track progress of each repair order during the day.
• Close repair orders with required documentation and policy compliance.
• Explain diagnoses and charges to customers.
• Maintain good relationships to encourage repeat business.
• Check in new trucks and complete proper forms.
• Perform other duties as assigned.

Skills

Customer service

Problem-Solving

Computer literacy

Communication skills

Self-motivation

Education

High school diploma or equivalent

Job description

Reefer Peterbilt Metro in New Boston, MI is seeking a Full-Time Service Advisor. You will handle service calls, schedule appointments, gather vehicle data, and communicate clearly with customers.

This role emphasizes customer service, organization, teamwork, and a proactive approach to diagnosing issues and coordinating with technicians. Training and growth opportunities are available in a family-owned dealership.