Service Writer - Albuquerque, NM

Bruckner Truck Sales, Inc.; United States; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation Plans

Paid Time Off and Holidays

Health, dental and vision plans

401(k) and Profit-Sharing Plan

Tuition Assistance Program

Employee Stock Ownership

Disability and Life Insurance

Flexible Spending Account

Family and Team Oriented Environment

Employee Referral Bonus

Job summary

A large family-owned truck dealership in the United States is looking for a customer service representative to greet customers, document their needs, and assist with service orders. The role requires excellent communication skills, the ability to lift equipment, and willingness to undergo physical and drug tests. The company values integrity, offers competitive compensation, and promotes internal growth opportunities for its extensive team of over 1,500 employees.

Qualifications

• Must be able to communicate well in order to document customer information properly.
• Ability to interact positively with customers, vendors, and co-workers.
• Must pass physical and drug test.

Responsibilities

• Greet customers and initiate the write up process.
• Determine customer needs and convey information onto the repair order.
• Answer incoming service phone calls.

Skills

Communication skills

Customer service

Ability to lift and carry

Job description

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members.

• Bruckner’s is more than just a place selling parts and working on trucks
• We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
• We contribute to our local communities
• We care about our people

OUR CORE VALUES

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

SUMMARY OF DUTIES:

Greet customers and initiate the write up process. Determine the customer’s needs and convey this information onto the repair order. Must be able to communicate well in order to document enough information to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the Liaison between the Service Department and the customer.

MARGINAL TASKS:

Must be willing to do other miscellaneous tasks as required by and related to the business.

SPECIAL REQUIREMENTS:

• Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.
• This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.

PHYSICAL REQUIREMENTS:

Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.

Want to know more about our family-owned company,

Proud that our 1500+ employees view us as the employer of choice!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.