Truck Service Advisor

Premier Truck Group; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Premier Truck Group, headquartered in Dallas, TX, is hiring a Customer Service Representative to greet customers, handle service calls, prepare quotes, and manage service orders in a fast-paced truck service environment.

Requirements include a high school diploma or GED, 2+ years in customer service with vehicle experience, and a valid license (CDL/DOT if driving off the lot). The role emphasizes neat appearance and teamwork.

Qualifications

• A high school diploma or GED is required.
• Minimum of 2 years of experience in Customer Service Relations, vehicle environment and employee supervision.
• A valid driver’s license is required; CDL and DOT medical card are mandatory if driving off dealership premises.
• All employees must maintain a neat, clean and well-groomed appearance.

Responsibilities

• Greet customers entering the service department for all service needs.
• Answer and route service calls, schedule repairs, provide quotes and cost estimates.
• Write service orders and obtain customer approval of orders.
• Open and close repair orders as needed.
• Assist in assigning service technicians and monitor job progress.
• Identify opportunities to upsell services.
• Report customer complaints to the Service Manager.
• Inspect departing jobs for quality and cleanliness.
• Finalize paperwork and end-of-shift processes.
• Check daily cash schedules.
• Provide coverage for Shop Supervisors during vacations.
• Promote housekeeping and safe work practices.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Heavy duty trucks training

Job description

Premier Truck Group, headquartered in Dallas, TX, is hiring a Customer Service Representative to greet customers, handle service calls, prepare quotes, and manage service orders in a fast-paced truck service environment.

Requirements include a high school diploma or GED, 2+ years in customer service with vehicle experience, and a valid license (CDL/DOT if driving off the lot). The role emphasizes neat appearance and teamwork.