Customer Service Representative

Premier Truck Group; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Premier Truck Group, headquartered in Dallas, TX, is hiring a Customer Service Representative to greet customers, handle service calls, prepare quotes, and manage service orders in a fast-paced truck service environment.

Requirements include a high school diploma or GED, 2+ years in customer service with vehicle experience, and a valid license (CDL/DOT if driving off the lot). The role emphasizes neat appearance and teamwork.

Qualifications

• A high school diploma or GED is required.
• Minimum of 2 years of experience in Customer Service Relations, vehicle environment and employee supervision.
• A valid driver’s license is required; CDL and DOT medical card are mandatory if driving off dealership premises.
• All employees must maintain a neat, clean and well-groomed appearance.

Responsibilities

• Greet customers entering the service department for all service needs.
• Answer and route service calls, schedule repairs, provide quotes and cost estimates.
• Write service orders and obtain customer approval of orders.
• Open and close repair orders as needed.
• Assist in assigning service technicians and monitor job progress.
• Identify opportunities to upsell services.
• Report customer complaints to the Service Manager.
• Inspect departing jobs for quality and cleanliness.
• Finalize paperwork and end-of-shift processes.
• Check daily cash schedules.
• Provide coverage for Shop Supervisors during vacations.
• Promote housekeeping and safe work practices.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Heavy duty trucks training

Job description

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you're rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Customer Service Representative Responsibilities:

• Responsible for greeting customers coming into the service department for all service needs.
• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates.
• Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders.
• Open Repair Orders and close Repair Orders in times of customer/service overflow.
• Assist the Shop Supervisor'(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated.
• Assist service technicians in identifying opportunities to Up-Sell.
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager.
• Inspect each departing job for quality and cleanliness.
• Finalizes paperwork upon completion of work and at end of shift.
• Check all cash schedules daily.
• Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
• Promote good housekeeping and safe work practices.
• Perform all other duties as assigned.

Customer Service Representative Requirements:

Education

A high school diploma or GED is required. Additional training in heavy duty trucks required. Equivalent education and relevant work experience may be considered.

Experience

Minimum of 2 years of experience in Customer Service Relations, vehicle environment and employee supervision

Licenses or Certificates

A valid driver's license is required. CDL and DOT medical card is mandatory if vehicle is to be driven off of dealership premises

Appearance/Uniforms

All employees must maintain a neat, clean and well-groomed appearance

IND-SERVICE

Premier Truck Group is an equal opportunity employer.