Carrier Sales Specialist

Exxact Express; Lakeland (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading transportation company located in Lakeland, Florida is looking for a Logistics Coordinator to ensure excellent customer service by effectively coordinating with Carriers. Responsibilities include booking orders, maintaining relationships with Carriers, and resolving issues. Preferred candidates will have a 2-year degree and logistics experience, along with strong communication skills. Join our dynamic team and contribute to a company that values safety, integrity, and respect.

Qualifications

• 2 year degree required, preferred logistics experience.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Maintains long-term relationships with existing Carriers.
• Books customer orders through calls and emails.
• Interacts professionally with internal departments.

Skills

Excellent verbal and written communication skills

Excellent problem-solving skills

Ability to multi-task

Positive, upbeat personality

Ability to thrive in a fast-paced environment

Education

2 year degree

2 years logistics experience

Tools

McLeod

PC Miler

Word

Excel

Job description

Join Our Dynamic Team at Exxact Express and Make a Difference in the Transportation Industry!

We're always on the lookout for talented and motivated individuals to join our team at Exxact Express. Whether you're interested in a career in operations, logistics, maintenance, or any of our other departments, we have opportunities to help you grow and succeed. Check our open positions below or click here for more information !

Location: Lakeland, FLORIDA

Job Id:172

# of Openings:1

Reports To: Director of Operations

Department: Logistics

General Summary:

Ensures delivery of excellent customer service through fast and accurate booking of customer orders, communication, and coordinating with other departments. Acts as the first point of broker contact for general inquiries like shipping, pricing, scheduling, insurance etc. Builds and maintains business relationships with Carriers by providing prompt and accurate service to increase Carrier availability and the customer’s level of service.

Essential Duties and Responsibilities:

• Maintains long term, positive relationships with existing Carriers.
• Develops and grows relationships with new Carriers.
• Books customer orders with Carrier through outbound and inbound phone calls, e-mails, and internet postings.
• Obtains updates from Carriers on in-progress shipments, shipment delays, and delivery confirmation.
• Takes action to respond to and/or resolve Carrier issues.
• Interacts courteously, timely, and professionally with internal departments to satisfy customer and Carrier issues and/or process exceptions within guidelines (including, but not limited to: shipping, pricing, scheduling, credit, and accounting).
• Keeps Carriers and internal departments informed of any follow-up through resolution.
• Identifies and escalates Carrier issues outside established guidelines to the appropriate superior or manager.
• Follows departmental guidelines for methods of booking orders and accuracy.
• Utilizes all necessary internal applications, including, but not limited to: McLeod, PC Miler, Internet, e-mail, Word and Excel.
• Any other duties as assigned by management.

Education and Experience

• 2 year degree and 2 years logistics experience (Preferred)
• Positive, upbeat personality
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Ability to multi-task
• Ability to thrive in a fast-paced environment
• Experience with computer usage

Company Profile

For more than 35 years, Exxact Express has provided reliable and dependable freight transportation service founded on a simple principle: the needs of our clients must be met with our Core Values, safety, Integrity, flexibility, and respect. To accomplish this, we utilize only the most talented associates and provide them with the necessary training to meet our highest standards in customer care.