Truck Care Service Advisor - Lead Sales & Customer Care

Love's Travel Stops; Neosho (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

Flexible scheduling

401(k) match up to 5%

Insurance after 30 days

Competitive pay

Career development

Quarterly bonus

Hiring immediately

Job summary

Love's Travel Stops is seeking a customer-oriented Service Advisor in Missouri to serve as the primary contact between customers and the sales department. The role combines service, salesmanship, and leadership to help drive sales and satisfaction in our Truck Care facilities.

You will greet customers, assess vehicle service needs, provide cost estimates, promote promotions, collect payments, and keep customers informed about status while resolving concerns. 6 months' experience is preferred.

Qualifications

• Experience: 6 months in customer service or sales preferred.
• Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
• Excellent communication and interpersonal skills with a customer satisfaction focus.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.

Skills

Communication

Customer service

Salesmanship

Teamwork

Organization

Multitasking

Job description

Love's Travel Stops is seeking a customer-oriented Service Advisor in Missouri to serve as the primary contact between customers and the sales department. The role combines service, salesmanship, and leadership to help drive sales and satisfaction in our Truck Care facilities.

You will greet customers, assess vehicle service needs, provide cost estimates, promote promotions, collect payments, and keep customers informed about status while resolving concerns. 6 months' experience is preferred.