Truck Care Service Advisor — Lead Service & Customer

Love's Travel Stops; Strafford (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

Flexible scheduling

401(k) match up to 5%

Medical/Dental/Vision insurance

Competitive Pay

Career Development

Quarterly Bonus Program

Hiring Immediately

Job summary

Love's Travel Stops is seeking a customer-oriented Service Advisor to lead our truck care service desk, acting as the primary contact between customers and the sales department. You will greet customers, assess vehicle service needs, provide repair cost estimates, and guide promotions while maintaining a clean, safe facility and delivering exceptional service in a fast-paced environment.

This role requires strong communication, teamwork and the ability to multitask under pressure; experience in

Qualifications

• Experience: 6 months in customer service or sales preferred.
• Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.

Skills

Excellent communication

Interpersonal skills

Customer service

Sales skills

Teamwork

Organizational skills

Multitasking

Job description

Love's Travel Stops is seeking a customer-oriented Service Advisor to lead our truck care service desk, acting as the primary contact between customers and the sales department. You will greet customers, assess vehicle service needs, provide repair cost estimates, and guide promotions while maintaining a clean, safe facility and delivering exceptional service in a fast-paced environment.

This role requires strong communication, teamwork and the ability to multitask under pressure; experience in