Truck Care Service Advisor - Customer Success & Sales Lead

Love's Travel Stops; Roscoe Township (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance (company funded)

Paid Time Off

Flexible Scheduling

401(k) - 100% match up to 5%

Medical/Dental/Vision Insurance after

30-days

Job summary

Love's Travel Stops is seeking a customer-oriented Service Advisor to act as the primary contact between customers and the sales department. The role requires frontline customer service or sales experience and a valid driver’s license with a clean safety record.

You will greet customers, assess vehicle service needs, provide repair estimates, and communicate status while promoting promotions and handling payments. A fast-paced, team-driven environment offers growth within Love’s Travel Stops.

Qualifications

• 6 months in customer service or sales preferred.
• Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.

Skills

Customer service

Salesmanship

Communication

Interpersonal skills

Teamwork

Organization

Job description

Love's Travel Stops is seeking a customer-oriented Service Advisor to act as the primary contact between customers and the sales department. The role requires frontline customer service or sales experience and a valid driver’s license with a clean safety record.

You will greet customers, assess vehicle service needs, provide repair estimates, and communicate status while promoting promotions and handling payments. A fast-paced, team-driven environment offers growth within Love’s Travel Stops.