Trouble Call Dispatcher

University of California, Los Angeles

Los Angeles (CA)

In loco

USD 55.000 - 70.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

University of California, Los Angeles is seeking a dispatcher for the Facilities Management Trou ble Call Center. You will answer incoming calls, dispatch repair crews, and coordinate information to keep campus operations running smoothly.

The role emphasizes strong communication, calm handling of emergencies, and the ability to prioritize in a fast-paced environment. This is a full-time on-site position with regular weekday hours.

Competenze

Thorough knowledge in administrative procedures and processes including word processing, spreadsheet and database applications.
Requires good verbal and written communication skills, active listening, critical thinking, multi-task and time management skills.
Requires interpersonal and work leadership skills to provide guidance to other nonexempt personnel.
Ability to follow and convey specific, detailed information in normal and emergency situations. Demonstrated ability to remain calm when in emergency situations involving conflict, hostility, panic, and/or indifference.
Demonstrated ability to maintain equanimity in situations involving conflict, hostility, panic, and/or indifference. Skill in listening perceptively, establishing rapport, and gaining trust of others.
Ability to maintain composure in an environment of changing workload demands, priorities, and frequent interruptions.
Ability to receive multiple instructions in a short space of time. Skill in prioritizing assignments to complete work in a timely manner when there are fluctuations in workloads, emergencies, competing requirements and frequent interruptions.
Skill in analyzing information, problems, situations, practices, or procedures to: (1) define the problem or objective; (2) identify relevant concerns or factors; (3) formulate logical and objective conclusions; and (4) recognize alternative and their implications.
Skill in reading standard English text for understanding information to include Emergency Procedure manuals, maintenance logs, training manuals, and general correspondence.
Knowledge of where to go in the organization for needed information and ability to judge what information should be passed on to different levels of management.
Working knowledge of the physical plant of UCLA Campus and Medical Center.
Basic knowledge of construction trades terminology and function of various trades.

Mansioni

Answer calls and route to appropriate teams.
Dispatch repair crews and coordinate field responses.
Support campus operations by ensuring timely communication and updates.

Conoscenze

Verbal communication

Written communication

Active listening

Critical thinking

Multi-tasking

Time management

Interpersonal skills

Emergency communication

Calm under pressure

Prioritization

Information analysis

Reading comprehension

Formazione

High School diploma or equivalent

Strumenti

Word processing

Spreadsheets

Database applications

Descrizione del lavoro

Department Summary

The Facilities Management Customer Relations call center is an essential part of the Facilities Management strategic maintenance repair and construction for the UCLA Campus. The call center is staffed 24/7/365 days a year to support the infrastructure and utilities of the UCLA campus and surrounding area.

Position Summary

The UCLA Facilities Management Trouble Call Center is looking for a dispatcher. If you would like to support the campus by answering calls, sending out repair crews, and helping our campus run smoothly, we need you.

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Thorough knowledge in administrative procedures and processes including word processing, spreadsheet and database applications. (Required)
Requires good verbal and written communication skills, active listening, critical thinking, multi-task and time management skills. (Required)
Requires interpersonal and work leadership skills to provide guidance to other nonexempt personnel. (Required)
Ability to follow and convey specific, detailed information in normal and emergency situations. Demonstrated ability to remain calm when in emergency situations involving conflict, hostility, panic, and/or indifference. (Required)
Demonstrated ability to maintain equanimity in situations involving conflict, hostility, panic, and/or indifference. Skill in listening perceptively, establishing rapport, and gaining trust of others. (Required)
Ability to maintain composure in an environment of changing workload demands, priorities, and frequent interruptions. (Required)
Ability to receive multiple instructions in a short space of time. Skill in prioritizing assignments to complete work in a timely manner when there are fluctuations in workloads, emergencies, competing requirements and frequent interruptions. (Required)
Skill in analyzing information, problems, situations, practices, or procedures to: (1) define the problem or objective; (2) identify relevant concerns or factors; (3) formulate logical and objective conclusions; and (4) recognize alternative and their implications. (Required)
Skill in reading standard English text for understanding information to include Emergency Procedure manuals, maintenance logs, training manuals, and general correspondence. (Required)
Knowledge of where to go in the organization for needed information and ability to judge what information should be passed on to different levels of management. (Preferred)
Working knowledge of the physical plant of UCLA Campus and Medical Center. (Preferred)
Basic knowledge of construction trades terminology and function of various trades. (Preferred)