24/7 Campus Facilities Dispatcher

University of California, Los Angeles; Los Angeles (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

University of California, Los Angeles is seeking a dispatcher for the Facilities Management Trou ble Call Center. You will answer incoming calls, dispatch repair crews, and coordinate information to keep campus operations running smoothly.

The role emphasizes strong communication, calm handling of emergencies, and the ability to prioritize in a fast-paced environment. This is a full-time on-site position with regular weekday hours.

Qualifications

• Thorough knowledge in administrative procedures and processes including word processing, spreadsheet and database applications.
• Requires good verbal and written communication skills, active listening, critical thinking, multi-task and time management skills.
• Requires interpersonal and work leadership skills to provide guidance to other nonexempt personnel.
• Ability to follow and convey specific, detailed information in normal and emergency situations. Demonstrated ability to remain calm when in emergency situations involving conflict, hostility, panic, and/or indifference.
• Demonstrated ability to maintain equanimity in situations involving conflict, hostility, panic, and/or indifference. Skill in listening perceptively, establishing rapport, and gaining trust of others.
• Ability to maintain composure in an environment of changing workload demands, priorities, and frequent interruptions.
• Ability to receive multiple instructions in a short space of time. Skill in prioritizing assignments to complete work in a timely manner when there are fluctuations in workloads, emergencies, competing requirements and frequent interruptions.
• Skill in analyzing information, problems, situations, practices, or procedures to: (1) define the problem or objective; (2) identify relevant concerns or factors; (3) formulate logical and objective conclusions; and (4) recognize alternative and their implications.
• Skill in reading standard English text for understanding information to include Emergency Procedure manuals, maintenance logs, training manuals, and general correspondence.
• Knowledge of where to go in the organization for needed information and ability to judge what information should be passed on to different levels of management.
• Working knowledge of the physical plant of UCLA Campus and Medical Center.
• Basic knowledge of construction trades terminology and function of various trades.

Responsibilities

• Answer calls and route to appropriate teams.
• Dispatch repair crews and coordinate field responses.
• Support campus operations by ensuring timely communication and updates.

Skills

Verbal communication

Written communication

Active listening

Critical thinking

Multi-tasking

Time management

Interpersonal skills

Emergency communication

Calm under pressure

Prioritization

Information analysis

Reading comprehension

Education

High School diploma or equivalent

Tools

Word processing

Spreadsheets

Database applications

Job description

University of California, Los Angeles is seeking a dispatcher for the Facilities Management Trou ble Call Center. You will answer incoming calls, dispatch repair crews, and coordinate information to keep campus operations running smoothly.

The role emphasizes strong communication, calm handling of emergencies, and the ability to prioritize in a fast-paced environment. This is a full-time on-site position with regular weekday hours.