Parking Assets Supervisor

University of California, Los Angeles; Los Angeles (CA); Sur place; USD 6 700 - 7 500; Plein temps

Résumé du poste

The University of California, Los Angeles is seeking a Parking Operations and Enforcement Supervisor to provide operational support for Parking Assets. Under the Operations Team Assistant Manager, you will supervise staff, coordinate events, plan maintenance, and ensure service levels are met for the UCLA core campus and medical parking areas.

You will respond to emergencies, manage deployments, monitor quality initiatives, and train staff to deliver respectful, professional customer service.

Qualifications

• Ability to analyze staffing needs to effectively cover a 24 hour operation, considering daily changes in priority.
• Ability to work any shift throughout a 24-hour period as mandated by management.
• Ability to hear and understand ordinary dispatch communications received over a 2-way radio and to use appropriate radio language.
• Ability to work outside year round in inclement and clement weather, using established foul weather gear provided by the department.
• Ability to handle highly confidential matters with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the University.
• Demonstrated skills in directing groups of people, delegating work, supervising and providing a work environment conducive to the motivation of subordinates, and service provision to customers.
• Demonstrated oral and written communication skills to explain policies and procedures to personnel and customers.
• Interpersonal skills to establish and maintain professional and effective working relationships with faculty, staff, students and the public.
• Ability to speak on a one-to-one basis, using appropriate vocabulary and grammar with persons of various social, cultural, economic and educational backgrounds to provide information and explain procedures effectively.
• Ability to work independently to establish priorities and accomplish departmental goals and objectives.
• Skill in and ability to negotiate mutually agreeable solutions to conflicts between individuals or organizational units; exchange ideas, information and opinions with others to assist in the formulation of policies and programs and/or arrive jointly
• Ability to work effectively with conflicting demands, changing priorities and heavy workloads.

Responsabilités

• Oversee and coordinate staff across a 24-hour operation.
• Supervise and deploy full-time and part-time staff for UCLA core campus and medical parking areas.
• Provide front-line customer service support and maintain service levels.
• Develop, implement and monitor staff performance.
• Respond to campus or medical emergencies during regular hours and after hours.

Connaissances

Staffing analysis

Recruiting

Training

Disciplinary actions

Communications

Delegation

Customer service

Scheduling

Conflict resolution

Prioritization

24-hour operations

Formation

Bachelor's Degree

CA driver's license

CA noncommercial Class C License

Description du poste

Special Instructions to Applicants

Priority consideration will be given to active UC employees from any UC location or UCLA preferential rehires. External applicants may be considered if the applicant pool is not sufficient.

The budgeted hiring salary/target range for this position is from $5,642 - $6,250 monthly, with salary placement based on skills, knowledge, and experience.

Position Summary

The University of California, Los Angeles provides approximately 22,000 parking spaces to accommodate the needs of a growing community of 80,000 staff, faculty, students, patients, and visitors. All business units within UCLA Commuter & Parking Services work together to develop innovative parking customer service solutions and technologies to deliver a seamless customer experience. Under the direction of the Operations Team Assistant Manager for the Parking Assets Management team, this position is responsible for providing operational support for Parking Assets operational units, including supervising, coordinating, planning, and implementing all campus special events and maintenance-related activities for parking equipment. Directly supervise or provide supervision to full-time and part-time employees who are assigned to support the needs of the UCLA core campus and medical parking areas. Provide front-line customer service support and ensure staff adhere to the established performance expectations and service levels. Using departmental standards, policies and operational guidelines, ensure that customer concerns or complaints regarding parking operations are addressed respectfully, professionally and in a timely manner. Develop, implement and monitor staff performance. Participate in training and development programs that support departmental service level requirements. Manage staff deployment plans and schedules to ensure appropriate operational coverage. Maintain, monitor and report on progress of quality improvement initiatives. Respond to core campus or medical area emergencies during regular business hours and after hours.

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 1. Ability to analyze staffing needs to effectively cover a 24 hour operation, taking into account daily changes in priority. Skill in recruiting, training, interviewing, evaluating job performance, creatively recognizing and rewarding excellent performance, and identifying and implementing disciplinary actions as needed. (Required)
• 2. Ability to work any shift throughout a 24-hour period as mandated by management. (Required)
• 3. Ability to hear and understand ordinary dispatch communications received over a 2-way radio and to use appropriate radio language. (Required)
• 4. Ability to work outside year round in inclement and clement weather, using established foul weather gear provided by the department. (Required)
• 5. Ability to handle highly confidential matters with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the University. (Required)
• 6. Demonstrated skills in directing groups of people, delegating work, supervising and providing a work environment conducive to the motivation of subordinates, and service provision to customers. (Required)
• 7. Demonstrated oral and written communication skills to explain policies and procedures to personnel and customers. (Required)
• 8. Interpersonal skills to establish and maintain professional and effective working relationships with faculty, staff, students and the public. (Required)
• 9. Ability to speak on a one-to-one basis, using appropriate vocabulary and grammar with persons of various social, cultural, economic and educational backgrounds to provide information and explain procedures effectively. (Required)
• 10. Ability to work independently to establish priorities and accomplish departmental goals and objectives. (Required)
• 11. Skill in and ability to negotiate mutually agreeable solutions to conflicts between individuals or organizational units; exchange ideas, information and opinions with others to assist in the formulation of policies and programs and/or arrive jointly (Required)
• 12. Ability to work effectively with conflicting demands, changing priorities and heavy workloads. (Required)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree Bachelor's degree in a relevant field. (Preferred)
• Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles. (Required)
• Valid California Driver License. (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Schedule

Variable, nights, and weekends

Union/Policy Covered

99-Policy Covered

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Parking%20Operations%20and%20Enforcement%20Supervisor%201%20(TBD_1000552)