Trolley Driver/Tour Guide

Historic Tours of America; San Antonio (TX); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Paid training

Paid vacation time

Health and wellness plans

401K with company matching

Discounts and free admission to all at

First Stop Health—24/7 access to care

Job summary

Historic Tours of America is seeking a Tour Conductor to drive an Old Town Trolley and narrate a sightseeing tour along busy streets. You will entertain guests while educating them about the region's history and San Antonio's attractions.

The role emphasizes safe driving, clear communication, and an upbeat, customer-focused approach. A positive attitude, reliability, and the ability to handle crowds are essential for daily tours.

Qualifications

• Learn and memorize scripted tours and routes.
• Deal with guests in a prompt and courteous manner.
• Remain calm and professional under stress and during noisy crowds.
• Read, write, and speak clear English to complete paperwork correctly.

Responsibilities

• Drive a non-air-conditioned trolley on busy public streets while narrating a scripted tour.
• Meet and engage the general public and staff in a courteous way.
• Handle challenging guests and radio communications calmly and professionally.
• Inspect the vehicle daily and complete required inspection forms.

Skills

Public speaking

Customer service

Memorize scripts

English communication

Job description

This position must have a good sense of fun and a desire to entertain and excellent driving skills as they drive a trolley on busy public streets while narrating a sightseeing tour multiple times a work shift. Tour Conductors bring to lie the history of America and all of the positive things that it represents.

Have fun driving an Old Town Trolley and sharing the history of our region entertaining visitors while educating them about historic San Antonio!

Employee Benefits

• Competitive pay: $22 per hour plus gratuities
• Paid Training: $17 per hour
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980!

Eligibility requirements may apply

Essential Functions

• Drive in a safe, competent manner a non-air-conditioned trolley on busy public streets while entertaining guests by narrating a scripted sightseeing tour
• Meet and deal with the general public and diverse company employees in a prompt and courteous manner
• Handle stressful situations and difficult people both in person and via the radio while maintaining a professional and pleasant composure
• Maintain radio contact with dispatch during tours
• Perform an interior and exterior physical inspection of the vehicle daily and accurately complete the departmental documents/forms for inspection

Required Knowledge, Skills, And Abilities

• Ability to learn and memorize scripted tours and routes as assigned.
• Ability to work independently over long periods of times within the scope of established rules and regulations while performing tours and satisfy the needs of our guests
• Ability to deal with unpleasant, angry, or discourteous people in a calm and pleasant manner
• Ability to read, write, and speak clear English in order to communicate with co-workers, general public, law enforcement, and emergency personnel and to complete required paperwork correctly
• Ability to learn new duties, policies, and procedures and adjust to new situations encountered on the job within a reasonable amount of time.

Qualifications

• Must be at least 21 years old
• Valid TX CDL Class B with airbrake and passenger endorsements (Will train to acquire a CDL. Must obtain a CDL in the first month of employment)
• Acceptable driving record for past three years

Other Requirements

• Must pass pre-employment MVR/background check and substance abuse testing
• Must pass a DOT physical upon employment
• Have a passion for helping people and making their San Antonio experience a memorable one.