Trolley Driver/Tour Guide

Historic Tours of America; Key West (FL); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Paid training

401K plan with company matching

Discounts in retail stores

Free admission to all company attractions

Job summary

Historic Tours of America in Key West is looking for enthusiastic Tour Conductors to drive a trolley while narrating interesting sightseeing tours. Ideal candidates love history, have great customer service skills, and are passionate about creating memorable experiences for visitors.

We offer a competitive pay rate of $23 per hour plus gratuities, paid training, and various employee benefits including vacation pay and health plans. Applicants must possess excellent driving skills and be at least 21 years old.

Qualifications

• Must be at least 21 years old.
• Ability to learn and memorize scripted tours and routes.
• Ability to deal with difficult situations calmly.

Responsibilities

• Drive a trolley safely on busy streets while narrating tours.
• Deal with the public courteously and professionally.
• Perform daily vehicle inspections and maintain radio contact.

Skills

Excellent driving skills

Public speaking

Customer service

Education

Valid Florida Class C or higher CDL

Job description

This position must have a good sense of fun, a desire to entertain and excellent driving skills as they drive a trolley on busy public streets while narrating a sightseeing tour multiple times a work shift and drive a Conch Tour Train when needed. Tour Conductors bring to life the history of America and all the positive things it represents. Our ideal Tour Conductors have a passion for helping people and making their vacation experience a memorable one. A sincere love of history and the culture of our city is ideal.

Employee Benefits

• Competitive pay: $23 per hour plus gratuities --> $3,000 Sign On Bonus*
• Paid Training: $20 per hour
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980!

Start your new Career with Us Today!

• Eligibility requirements may apply

Essential Functions

• Drive in a safe, competent manner a non-air-conditioned trolley on busy public streets while entertaining guests by narrating a scripted sightseeing tour up to 4 to 5 times daily
• Meet and deal with the general public and diverse company in a prompt courteous manner.
• Handle stressful situations and difficult people both in person and via the radio while maintaining a professional and pleasant composure
• Maintain radio contact with dispatch during tours.
• Perform an interior and exterior physical inspection of the vehicle daily and accurately complete the departmental documents/forms for inspection

Required Knowledge, Skills, And Abilities

• Our ideal Tour Guides have a passion for helping people and making their vacation experience a memorable one.
• A Commercial Driver’s license (CDL) is not required to apply - we hire for personality. We will put you through our paid CDL training course and prepare you for the CDL Testing.
• Ability to learn and memorize scripted tours and routes as assigned.
• Ability to work independently over long periods of time within the scope of established rules and regulations while performing tours and satisfy the needs of our guests.
• Ability to deal with unpleasant, angry, or discourteous people in a calm and pleasant manner
• Ability to read, write, and speak clear English in order to communicate with co-workers, general public, law enforcement, and emergency personnel and to complete required paperwork correctly.
• Ability to learn new duties, policies, and procedures and adjust to new situations encountered on the job within a reasonable amount of time.

Qualifications

• Must be at least 21 years old
• Valid Florida Class C or higher CDL with passenger endorsement (will train to acquire CDL. Must obtain a CDL in the first month of employment)
• Acceptable driving record for the past 3 years.

Other Requirements

• Must pass pre-employment MVR/background check and substance abuse testing
• Must pass annual Motor Vehicle Reports (MVR) checks as required by the Department of Transportation (DOT).
• Valid DOT physical required
• TWIC Pass, Federal background check, Key West Port Pass required
• Have a passion for helping people and making their Key West experience a memorable one.