Operations Manager Assistant

Historic Tours of America; Saint Augustine (FL); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

2 weeks paid vacation

Company health and wellness plans

401K with company matching

Paid sick time

Free admission to company attractions

Job summary

Historic Tours of America is seeking an Operations Support professional in St. Augustine to assist the Operations Manager and coordinate daily tour logistics, shuttle operations, and special events while upholding our mission as the Nation’s Storyteller.

You will work on organizing staff schedules, ensuring safety compliance, and building partnerships with community and government entities to expand business opportunities.

Qualifications

• High school diploma or equivalent.
• Valid Florida CDL with passenger and air brake endorsements; must obtain CDL within the first month.
• Acceptable driving record for the past three years.

Responsibilities

• Assist Operations Manager to plan workloads and staff schedules.
• Support opening/closing procedures and Manager-on-Duty duties.
• Maintain safe work environment per DOT/OSHA/ADA/local rules.
• Build relationships with client groups, officials, and media to develop opportunities.
• Manage logistics for daily tours, events, shuttle operations, and charters.

Skills

Independent worker

Team collaboration

Administrative skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

DL with passenger and air brake endorsements

Tools

Microsoft Word

Excel

Outlook

Job description

Old Town Trolley tours of St. Augustine voted BEST EMPLOYER!

Named one of the Top 3 Employers and Best Leadership in St. Augustine. Proud winner of the Chamber Member of the Year and Florida’s First Coast Tourism Impact Award. Join the team everyone's talking about!

Position Summary

As directed by the Operations Manager, this position will assist the Operations Manager and support the operation in general. The role includes managing the logistical aspects of daily tour operations, amphitheater concert events, STAR Shuttle, Night of Lights, and directing dispatching and management of tour and shuttle loops and charters, while maintaining the company's mission to be the Nation’s Storyteller®.

Employee Benefits

• Competitive pay and paid training: $55K per year.
• All FT employees are eligible for 2 weeks of paid vacation, company-sponsored health and wellness plans.
• All FT, PT, and Seasonal employees are eligible for paid sick time, 401K with company matching, a fun work environment, award celebrations, First Stop Health – 24 hr. access to a doctor by phone or computer, discounts in retail stores, and free admission to all company attractions.

Essential Functions

• Assist the Operations Manager to plan and organize workloads and staff assignments/schedules.
• Assist with opening and closing procedures and Manager‑on‑Duty duties when assigned.
• Maintain a safe work environment by working with safety teams to ensure compliance with DOT, OSHA, ADA, and local regulations.
• Assist in maintaining effective relationships with client groups, government officials, and media representatives to develop new business opportunities.
• Manage logistical aspects of daily tour, amphitheater concert event, STAR Shuttle, and Night of Lights operations; perform opening procedures and dispatch loops efficiently.

Required Knowledge, Skills, and Abilities

• Ability to work independently over long periods and in groups within established rules and regulations.
• Knowledge of administrative and clerical procedures and systems such as Microsoft Word, Excel, Outlook, file and records management.
• Knowledge of customer service principles: assessing needs, meeting quality standards, and evaluating satisfaction.
• Ability to establish and maintain professional relationships with employees, supervisors, other departments, and external entities.
• Ability to express oneself clearly, persuade, present, and conduct meetings.

Qualifications

• High school graduate or equivalent.
• Valid Florida Class C or higher CDL with passenger and air brake endorsements; must obtain CDL within the first month of employment.
• Acceptable driving record for the past three years.

Other Requirements

• Must pass pre‑employment MVR/background check and substance abuse testing.
• Valid DOT physical required.
• Have a passion for helping people and making the St. Augustine experience memorable.
• City of St. Augustine Tour Guide License.