Trip Entry Specialist — Administrative Support

Kaizen Lab Inc.; Hattiesburg (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

GroveTransit is seeking an Administrative Trip Entry Clerk to support Go Ride operations with basic clerical and data-entry tasks. This entry-level role includes training, and no prior transportation or dispatch experience is required.

The primary responsibility is to monitor emails and enter transportation requests and trip information into our computer system, with a focus on accuracy and following procedures. This role supports the Dispatch or Operations teams as needed.

Qualifications

• High school diploma or GED required.
• Basic computer skills required.
• Comfortable using email.
• Able to learn a computer-based transportation system.
• Able to copy information from an email into a computer system.
• Able to follow written and verbal instructions.
• Good attention to detail.
• Dependable and able to maintain regular attendance.
• Able to communicate professionally with coworkers and supervisors.

Responsibilities

• Monitor an assigned email inbox for transportation requests.
• Enter trip information from emails into the transportation system.
• Enter basic information such as passenger name, pickup location, destination, date, and requested pickup or appointment time.
• Update trips when changes or cancellations are received.
• Double-check information before submitting to prevent data-entry errors.
• Let a supervisor or designated team member know when information is missing or unclear.
• Forward questions or issues to the appropriate team member when needed.
• Keep up with incoming emails during your assigned shift.
• Follow established instructions and procedures for entering trips.
• Assist with other basic clerical and administrative tasks as needed.

Skills

Basic computer skills

Email proficiency

Attention to detail

Dependability

Communication skills

Learning mindset

Follow instructions

Data entry

Education

High school diploma or GED

Tools

RouteGenie

Microsoft Outlook

Job description

GroveTransit is seeking an Administrative Trip Entry Clerk to support Go Ride operations with basic clerical and data-entry tasks. This entry-level role includes training, and no prior transportation or dispatch experience is required.

The primary responsibility is to monitor emails and enter transportation requests and trip information into our computer system, with a focus on accuracy and following procedures. This role supports the Dispatch or Operations teams as needed.