Transit Ops Admin & Dispatch Specialist

Via Transportation, Inc.; Mobile (AL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Benefits for full-time employees

Job summary

Via Transportation, Inc. in Mobile, Alabama is seeking an Administrative Specialist to connect transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit operations. You will deliver high-quality customer assistance, manage real-time dispatch and trip scheduling, and maintain accurate records.

This role focuses on processing rider eligibility, driver and fare data, and operational logistics to ensure reliable, on-time service for diverse communities and riders.

Qualifications

• Ability to multitask in a fast-paced environment and prioritize effectively.
• Tech-savvy with ability to learn new software quickly.
• Empathetic and effective communicator who supports customers in person or over the phone.
• Calm under pressure with quick-thinking abilities.
• Willingness to learn and commitment to excellent service.
• Proactive and observant, able to anticipate and prevent issues.
• Strong team player with collaborative mindset.
• Ownership mentality for delivering great service across shifts.

Responsibilities

• Serve as the primary point of contact for walk-in visitors and callers, assisting with route and schedule planning, badge issuance, passes, and cash handling.
• Oversee driver sign-in/out, audit post-trip manifests, reconcile fares, and log daily data into operating systems.
• Process ADA Paratransit and Mobility eligibility applications, verify docs, update profiles, and track expirations.
• Create manifests for Paratransit and Microtransit, adjust schedules to manage daily operations, and monitor live service.

Skills

Customer service

Communication

Multitasking

Empathy

Tech savvy

Team player

Problem solving

Ownership mentality

Adaptability

Attention to detail

Job description

Via Transportation, Inc. in Mobile, Alabama is seeking an Administrative Specialist to connect transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit operations. You will deliver high-quality customer assistance, manage real-time dispatch and trip scheduling, and maintain accurate records.

This role focuses on processing rider eligibility, driver and fare data, and operational logistics to ensure reliable, on-time service for diverse communities and riders.