Administrative Trip Entry Clerk

Kaizen Lab Inc.; Hattiesburg (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

GroveTransit is seeking an Administrative Trip Entry Clerk to support Go Ride operations with basic clerical and data-entry tasks. This entry-level role includes training, and no prior transportation or dispatch experience is required.

The primary responsibility is to monitor emails and enter transportation requests and trip information into our computer system, with a focus on accuracy and following procedures. This role supports the Dispatch or Operations teams as needed.

Qualifications

• High school diploma or GED required.
• Basic computer skills required.
• Comfortable using email.
• Able to learn a computer-based transportation system.
• Able to copy information from an email into a computer system.
• Able to follow written and verbal instructions.
• Good attention to detail.
• Dependable and able to maintain regular attendance.
• Able to communicate professionally with coworkers and supervisors.

Responsibilities

• Monitor an assigned email inbox for transportation requests.
• Enter trip information from emails into the transportation system.
• Enter basic information such as passenger name, pickup location, destination, date, and requested pickup or appointment time.
• Update trips when changes or cancellations are received.
• Double-check information before submitting to prevent data-entry errors.
• Let a supervisor or designated team member know when information is missing or unclear.
• Forward questions or issues to the appropriate team member when needed.
• Keep up with incoming emails during your assigned shift.
• Follow established instructions and procedures for entering trips.
• Assist with other basic clerical and administrative tasks as needed.

Skills

Basic computer skills

Email proficiency

Attention to detail

Dependability

Communication skills

Learning mindset

Follow instructions

Data entry

Education

High school diploma or GED

Tools

RouteGenie

Microsoft Outlook

Job description

PositionSummary

GroveTransit is looking for an Administrative Trip Entry Clerk to provide basicadministrative and data-entry support for Go Ride operations.

This isan entry-level position, and training will be provided. No previoustransportation or dispatching experience is required.

Theprimary responsibility of this position is simple: monitor incoming emails andenter transportation requests and trip information into our computer system.

Theideal candidate is someone who is comfortable using a computer and email, paysattention to details, can follow instructions, and is willing to learn.

This isnot a dispatcher position. Transportation and dispatching decisions will behandled by the appropriate Dispatch or Operations team members.

WhatYou'll Do

• Monitoran assigned email inbox for transportation requests.
• Entertrip information from emails into the transportation system.
• Enterbasic information such as passenger name, pickup location, destination, date,and requested pickup or appointment time.
• Updatetrips when changes or cancellations are received.
• Double-checkinformation before submitting it to help prevent data-entry errors.
• Leta supervisor or designated team member know when information is missing orunclear.
• Forwardquestions or issues to the appropriate team member when needed.
• Keepup with incoming emails during your assigned shift.
• Followestablished instructions and procedures for entering trips.
• Assistwith other basic clerical and administrative tasks as needed.

MinimumQualifications

• Highschool diploma or GED.
• Basiccomputer skills.
• Comfortableusing email.
• Ableto learn a computer-based transportation system.
• Ableto accurately copy information from an email into a computer system.
• Ableto follow written and verbal instructions.
• Goodattention to detail.
• Dependableand able to maintain regular attendance.
• Ableto communicate professionally with coworkers and supervisors.

Helpful,But Not Required

Experiencewith any of the following is helpful, but you do not need this experience toapply:

• MicrosoftOutlook or other email programs
• Dataentry
• Officeor clerical work
• Customerservice
• Transportationor healthcare
• RouteGenieor similar software

WhatWe're Looking For

You maybe a good fit for this position if you:

• Arecomfortable working on a computer throughout the day.
• Canread an email and accurately enter the information into another system.
• Payattention to names, addresses, dates, and times.
• Canfollow a step-by-step process.
• Arecomfortable asking questions when you are unsure.
• Canstay organized while receiving multiple emails.
• Aredependable and ready to learn.

WorkSchedule

This isa full-time daytime position, Monday through Friday.

Regularand reliable attendance is required.