Transit Dispatch & Admin Specialist

Remix; Mobile (AL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Benefits for full-time employees

Job summary

Via is seeking an Administrative Specialist to serve as the central hub linking transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit services. You will provide high-quality customer assistance, manage real-time dispatch, and maintain accurate administrative and operational records.

The role requires calm composure under pressure, strong communication, and a proactive, team-oriented mindset. Full-time, on-site position with benefits for eligible employees.

Qualifications

• Experience delivering high-quality customer care in fast-paced environments.
• Ability to manage multiple tasks, prioritize, and stay organized.
• Strong communication skills for in-person and phone support.

Responsibilities

• Serve as the central hub for walk-in visitors and callers, assist with route planning, sell passes, issue badges, and handle cash transactions.
• Process ADA Paratransit eligibility applications and maintain rider profiles and eligibility dates.
• Create manifests, monitor live service, maintain radio comms with drivers, and log trip data in core systems.

Skills

Customer service

Communication

Multitasking

Tech savvy

Empathy

Job description

Via is seeking an Administrative Specialist to serve as the central hub linking transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit services. You will provide high-quality customer assistance, manage real-time dispatch, and maintain accurate administrative and operational records.

The role requires calm composure under pressure, strong communication, and a proactive, team-oriented mindset. Full-time, on-site position with benefits for eligible employees.