Triage Technician

Tarrytown Expocare Pharmacy; Austin (TX); Remote; USD 42,000 - 56,000; Full time

Job summary

Tarrytown Expocare Pharmacy is seeking a licensed Pharmacy Technician to join our triage team in a fully remote capacity. You will handle incoming calls and emails, de-escalate issues, and update patient profiles while maintaining accuracy and compliance.

We value customer service, attention to detail, and the ability to work in a fast-paced environment. This full-time role offers competitive benefits, PTO, and opportunities for growth within our long-term care pharmacy network.

Qualifications

• Licensed Pharmacy Technician in Texas.
• Experience in retail or long-term care pharmacy preferred.
• Strong customer service and communication skills.

Responsibilities

• Handle incoming phone calls and emails for triage.
• De-escalate and troubleshoot customer issues.
• Update consumer profiles and medication records.
• Process refills and insurance-related tasks.

Skills

Customer service

Pharmacy experience

Retail pharmacy

Phone & email handling

Education

Texas State Board of Pharmacy Technician License

Tools

FrameworkLTC

DocuTrack

Job description

As a Triage Technician, you will be licensed as a pharmacy technician who will use their customer service skills to manage incoming phone calls to de-escalate and troubleshoot issues for customers.Great New Hybrid Career Opportunity in Long-Term Care Pharmacy!Now Hiring – Pharmacy Technician for our Triage TeamHours: Monday-Friday 7am-6pmCST (8-hour shifts)Location: Fully RemoteType: Full-time PermanentTarrytown Expocare Pharmacy – We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We have been providing long-term care pharmacy services since 2007, but we originated as part of our independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution.If you are hardworking, dedicated and looking for a change in your career, we may have an opportunity for you!We are proud to offer:Competitive compensationComprehensive healthcare benefits401(k) retirement plan with company matchingPaid time offPaid HolidaysA closed-door pharmacy work environmentOpportunities to advance and grow your careerAnd More!Duties and Responsibilities:Build and maintain relationships with nurses, physicians, and caregiversManage incoming phone calls and emailsDe-escalate and troubleshoot issues for customersUpdate consumer profiles and medication administration recordsProcess prescription refillsSubmit electronic insurance claims and work rejectionsWork with prescribers to clarify prescriptions and obtain refill approvalsRequired Skills/Abilities:Minimum one year experience in a retail or long-term care pharmacy; 3+ years preferredCurrent Texas State Board of Pharmacy Technician LicenseExperience with FrameworkLTC and DocuTrack software preferredExcellent phone and written communication skillsCustomer Service attitudePositive personality who easily builds rapport through the phone/emailProficient with Microsoft Office Suite or related softwareAbility to multitask and prioritize responsibilitiesAbility to function well in a high-paced and at times stressful environmentUnderstands basic pharmacy language to interpret prescriptionsCan perform pharmacy calculationsPhysical Requirements:Must be able to withstand long hours of computer screen time and phone conversationsTarrytown is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.