Triage Medical Assistant - Full Time

Pain Care, LLC; Newnan (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Triage Medical Assistant to join their team. This full-time role offers a unique opportunity to make a difference in patient care by assessing and prioritizing patient needs. You'll be responsible for conducting patient interviews, managing inquiries, and facilitating referrals, ensuring smooth patient transitions. With a focus on exemplary customer service and effective communication, you'll thrive in a supportive environment that values your contributions. Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, alongside a rewarding work-life balance with no weekends or nights. If you're passionate about healthcare and ready to take on a fulfilling role, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Paid Holidays

Pet Insurance

Accident Insurance

Critical Illness Insurance

Qualifications

• Ability to perform effectively in high-stress environments.
• Understanding of healthcare regulations, including HIPAA.

Responsibilities

• Conduct patient interviews and collect medical information.
• Maintain treatment rooms and ensure cleanliness.
• Safeguard patient information and maintain confidentiality.

Skills

Customer Service

Communication Skills

Manual Dexterity

Empathy

Basic Medical Terminology

Education

High School Diploma or GED

Job description

Position:Triage Medical Assistant - Full Time

Location: Newnan, GA

Job Id:597

# of Openings:0

*** Workdays are Monday-Friday. Hours are from 7:30AM-4:30PM. ***

**Full-time benefits include: Insurance (medical, vision, and dental), pet insurance, 401(k) match, PTO, paid holidays. Availability to join a telehealth service for medical, dermatology, physical therapy, counseling, and other mental health benefits. Enjoy savings through PerkSpot, accident, critical illness, and hospital indemnity insurance, and no weekends or nights. And much more!

Position Summary

The Clinical Triage Medical Assistant is responsible for assessing and prioritizing patient needs to ensure timely and appropriate medical intervention. The specialist utilizes clinical knowledge and decision-making skills to triage calls, provide initial guidance, and facilitate referrals or follow-up actions. The role involves evaluating symptoms, coordinating care, managing inquiries, and facilitating referrals, ensuring efficient patient flow and appropriate care based on urgency.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Conduct patient interviews to collect detailed medical information, and measure vital signs, weight, and height, ensuring comprehensive data for effective care.
• Set up and maintain treatment rooms, keeping them clean, organized, and ready for patient examinations to promote a safe and welcoming environment.
• Collect and accurately log laboratory specimens, following proper procedures for handling and documentation.
• Provide detailed presentations of patient information to healthcare providers before examinations to facilitate informed decision-making.
• Safeguard patient information by maintaining confidentiality, securing medical records, and accurately completing diagnostic and procedure coding.
• Facilitate safe and efficient patient transitions from intake to examination rooms, ensuring a smooth flow through the clinical process.
• Assist patients with fitting and adjustment of back braces when prescribed, providing guidance and support as needed.
• Perform other assigned duties as required, demonstrating flexibility and a proactive approach to supporting the healthcare team.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or GED required, no prior experience necessary.
• Ability to perform effectively in a high-stress, physically demanding environment.
• Understanding of healthcare regulations, including HIPAA confidentiality and infection control measures.
• Proven track record in delivering exemplary customer service, with strong client relationship management and job knowledge.
• Excellent verbal and written communication skills.
• Proficient in manual dexterity, with precise control and steady hand movements.
• Demonstrated empathy towards patients and commitment to maintaining patient confidentiality.
• Basic proficiency in medical terminology and clinical procedures.

Pay range: $13-15/hourly, paid bi-weekly

Full Time Benefits Package

We offer:

- Medical, dental, and vision insurance

- Accident; Hospital Indemnity; and Critical Illness insurance

- Voluntary plans such as: Life, Short-Term Disability, Long-Term Disability insurance

- FSA and HSA (for qualifying health plans)

- 401(k) match

- PTO and paid holidays

- Savings with PerkSpot

- Rewards program

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. The Clinical Triage MA role involves both physical and mental demands, requiring the ability to stand, sit, or walk for extended periods during patient care and administrative tasks. The specialist must be capable of lifting and moving objects up to 20 pounds and performing tasks that require manual dexterity, such as handling medical instruments, typing, and charting. The position demands precise hand-eye coordination and the ability to perform repetitive movements. The work environment is typically in a clinical setting, which includes exposure to medical equipment, bodily fluids, and other potentially hazardous materials. Adherence to strict safety protocols, including the use of personal protective equipment (PPE), is essential. The specialist may also encounter moderate noise levels and varying temperatures. The role requires resilience to high-stress situations, especially when managing patient emergencies or urgent care needs.

Note

This job description is intended to provide a general overview of the position and its responsibilities. It is not an exhaustive list of all duties, and the Clinical Triage MA may be required to perform additional tasks as needed. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Pain Care reserves the right to modify the job description at any time.