Triage Medical Assistant [Full-Time]

Guideway Care; Birmingham (AL); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a compassionate Medical Assistant to join their Remote Triage Team. In this pivotal role, you will provide essential non-clinical support, guiding patients through their care journey with empathy and professionalism. Your expertise in managing communications and documenting interactions will be crucial in ensuring a seamless experience for patients. The company offers a collaborative and inclusive remote work environment, along with competitive pay and a comprehensive benefits package. If you are dedicated to enhancing patient care and thrive in a dynamic setting, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Short- and Long-term Disability Insurance

Life and Accident Insurance

Qualifications

• Completion of an accredited Medical Assistant program and active certification required.
• Minimum 3–5 years' experience in a healthcare setting preferred.

Responsibilities

• Manage inbound and outbound patient communications with professionalism.
• Collect and document patient information accurately in the EMR.

Skills

Communication Skills

Patient Care

EMR Proficiency

Organizational Skills

Telehealth Experience

Education

Medical Assistant Certification

Accredited Medical Assistant Program

Tools

Electronic Medical Records (EMR)

Epic

Cerner

Greenway

Job description

Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously learn and grow. We believe you exemplify these qualities and are excited to have you join our team to continue to make a difference for patients and their families.

About Us:

At Sequence Health, we are redefining how healthcare organizations engage with patients by delivering high-quality triage and care navigation services that optimize outcomes and elevate the patient experience. Our team is driven by empathy, excellence, and a relentless commitment to service.

We’re proud of our legacy—since 2004, we've partnered with providers and health systems across the country to deliver smart, patient-first solutions that improve care delivery and operational performance.

Position Overview:

We are seeking a detail-oriented, tech-savvy, and compassionate Medical Assistant (MA) to join our Remote Triage Team. In this virtual care role, you will be the front line of non-clinical patient support—gathering key information, coordinating communication between patients and providers, and guiding patients toward appropriate next steps in their care journey.

The Remote Triage MA plays a vital role in ensuring timely follow-up and seamless communication in high-volume, multi-specialty settings. Your ability to remain calm, professional, and personable during patient interactions is essential to building trust and delivering excellent service.

Key Responsibilities:

• Manage inbound and outbound patient communications via phone and secure messaging with professionalism, accuracy, and compassion.
• Collect patient information including symptoms, demographics, and medication updates, and document these appropriately in the Electronic Medical Record (EMR).
• Use pre-approved clinical triage protocols and scripts to guide patients through appropriate next steps (e.g., scheduling, provider messaging, or escalation).
• Assist patients with navigating digital tools (e.g., patient portal), appointment follow-ups, and non-emergent health concerns.
• Collaborate with LPNs, RNs, and providers by routing messages, submitting refill requests, and supporting documentation needs such as FMLA, ADA, or disability paperwork.
• Maintain accuracy and compliance with HIPAA regulations and internal documentation standards.
• Any other duties nessessary to drive our values, fulfill our mission, and abide by our company values.
  

Required Qualifications:

• Completion of an accredited Medical Assistant program and active Medical Assistant certification (CMA, RMA, NCMA, or equivalent).
• Minimum of 3–5 years' experience in a healthcare setting such as primary care, ambulatory care, or community health.
• Prior telehealth, remote triage, or virtual care support experience preferred.
• Strong communication skills with a calm, professional phone demeanor.
• Excellent computer proficiency and experience working with EMRs (Epic, Cerner, Greenway, etc.).
• Proven ability to manage multiple tasks, stay organized, and document interactions accurately and thoroughly.
• Deep commitment to patient privacy, confidentiality, and empathetic service.
  

Remote Work Requirements:

• A dedicated, HIPAA-compliant home workspace free from distractions.
• Ability to securely house company-provided equipment.
• High-speed internet access (minimum: download speed of 24 Mbps / upload speed of 4 Mbps).
• Must be located within the United States; no visa sponsorship available.
  

Physical Requirements:

• Ability to sit for long periods while handling calls and documentation.
• Adequate hearing and vision for digital and telephonic communication.
• Ability to wear a headset for extended periods.
  

What We Offer:

• Competitive hourly pay with opportunities for growth and advancement.
• Comprehensive benefits package including:
  • Medical, dental, and vision insurance
  • Flexible Spending Account (FSA)
  • Company-paid short- and long-term disability
  • Life and accident insurance
  • Employee Assistance Program (EAP)
  • Voluntary supplemental benefits for employees and their families
• 401(k) retirement plan with company match
• A collaborative, inclusive, and mission-driven remote work culture.
  

Join us:

If you are a highly capable Medical Assistant who thrives in a dynamic, remote care environment and is committed to improving the patient experience, we invite you to apply. At Sequence Health, your work will contribute to better outcomes and a more human healthcare experience for patients across the country.