Outdoor Guest Experience Lead

Mountain-Creek-Resort

Vernon Township (NJ)

On-site

USD 17,000 - 25,000

Full time

3 days ago

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Job summary

Mountain Creek in Vernon, NJ seeks an Outdoor Guest Experience Ambassador to be the first contact for arriving guests, helping with parking, ticketing, and guiding guests through the self-guided Terrain Based Learning Experience.

You will validate tickets at entry points and lifts, support resort cleanliness, and assist guests with access to amenities, while working outdoors in our seasonal climate. Applicants must be 16 or older and available weekends/holidays.

Qualifications

Positive attitude and commitment to great service.
Ability to stand for long periods of time.
Must be 16 or older.
Prior customer service or teaching experience is a plus.
Ability to work outdoors in changing seasonal climate.
Flexible schedule including weekends and holidays.

Responsibilities

Be an accurate and reliable source of information for our Guests.
Assist with the guest arrival including parking and accessing amenities.
Scan online ticket purchases and encode media for access to rentals, tickets, etc.
Monitor TBL and assist guests through the self guided experience.
Validate tickets, cards, passes at entry points/lift bases.
Acknowledge and advocate for our guests' needs as it pertains to their experience with the resort.
Enforce and follow safety procedures for the team and our guests.
Focus on resort cleanliness and appearance standards including, but not limited to emptying waste containers, sanitization of touch points, and garbage removal from resort grounds.
Perform other duties as assigned by Manager.