Treatment Plan & Patient Care Coordinator

Transcend Dental Health

Austin (TX)

On-site

USD 30,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Performance-based bonuses

Paid bi-weekly

Opportunities for professional growth

Advancement potential

Supportive team culture

Job summary

Transcend Dental Health in North Austin, Texas, is seeking a Treatment Plan & Patient Care Coordinator to drive proactive outreach, follow-up on treatment plans, and scheduling. This full-time role offers $22–$28 per hour with performance-based bonuses and bi-weekly pay.

Ideal candidates communicate effectively with patients, present treatment options, and coordinate with the team to ensure timely care while maintaining a positive patient experience.

Qualifications

Prior dental front office or patient care coordination experience preferred.
Strong phone communication skills with outbound calling ability.
Excellent interpersonal skills to build patient rapport and trust.
Comfort discussing treatment costs, financing options, and scheduling.
Highly organized, detail-oriented, and team-focused.

Responsibilities

Conduct daily outbound calls to patients with outstanding or incomplete treatment plans.
Follow up with patients to schedule and complete recommended care.
Explain treatment benefits, costs, and financing options clearly.
Coordinate with the clinical team on treatment priorities and scheduling.
Maintain accurate patient records and follow-up documentation.

Skills

Phone communication

Outbound calls

Patient coordination

Organization

Empathy

Communication

Tools

Open Dental

Job description

Now Hiring: Treatment Plan & Patient Care Coordinator

Transcend Dental Health | North Austin, TX

Full-Time | $22–$28 per Hour + Performance-Based Bonus Opportunities

Join Our Growing Team!

Transcend Dental Health is a holistic and biological dental practice located in North Austin, Texas. We are dedicated to providing exceptional dental care through a whole-body approach, emphasizing prevention, patient education, and personalized treatment.

As our practice continues to grow, we are seeking a motivated, personable, and results-driven Treatment Plan & Patient Care Coordinator to join our team.

This position is ideal for someone who enjoys connecting with patients, excels at phone communication, and is passionate about helping individuals move forward with their recommended dental treatment.

The primary focus of this role is proactive phone outreach, treatment plan follow-ups, and helping patients schedule and complete their recommended care.

Our ideal candidate is confident, organized, compassionate, and comfortable discussing treatment recommendations, financial options, and scheduling opportunities while maintaining a positive patient experience.

Compensation

$22–$28 per hour, based on experience and qualifications
Performance-Based Bonuses: Additional earning opportunities through a commission-based incentive structure tied to treatment scheduling and completed treatment
Paid bi-weekly
Opportunities for professional growth and advancement

Why Join Transcend Dental Health?

Supportive Team Culture: Work alongside professionals who value teamwork, collaboration, and mutual respect.
Patient-Centered Philosophy: Help patients understand their treatment needs and make informed decisions about their oral health.
Holistic & Biological Dentistry: Be part of a practice that emphasizes the relationship between oral health and overall wellness.
Rewarding Compensation: Competitive hourly pay with opportunities to earn additional income based on performance.
Professional Development: Grow your communication, patient coordination, and treatment presentation skills.
Positive Work Environment: Join a calm, organized, and welcoming practice that values professionalism, integrity, and exceptional patient care.

Key Responsibilities

Treatment Plan Follow-Up & Patient Outreach (Primary Responsibility)

Conduct daily outbound phone calls to patients with outstanding, unscheduled, or incomplete treatment plans.
Follow up with patients who have received treatment recommendations but have not yet scheduled their appointments.
Clearly communicate the importance of recommended treatment and help patients understand the benefits of timely care.
Address patient questions, concerns, and common barriers to scheduling with empathy and professionalism.
Maintain consistent communication with patients through phone calls, text messages, and emails.
Reconnect with inactive patients and encourage them to return for recommended treatment.
Identify opportunities to fill available appointment times by contacting patients with pending treatment.
Build strong patient relationships through friendly, confident, and professional communication.

Treatment Coordination & Scheduling

Review existing treatment plans and assist patients with understanding recommended procedures, treatment phases, and associated costs.
Coordinate with the clinical team to clarify treatment recommendations and priorities.
Help patients schedule appointments and coordinate multi-visit treatment plans.
Discuss available payment options, financing programs, and applicable financial arrangements.
Follow up on treatment estimates and financing inquiries to help patients move forward with care.
Work closely with the scheduling and front office teams to maximize appointment availability and minimize unscheduled treatment.

Patient Communication & Administrative Support

Maintain accurate documentation of patient conversations, follow-up attempts, scheduling outcomes, and treatment acceptance.
Track outstanding treatment plans and maintain an organized follow-up system.
Manage daily call lists and prioritize patients based on treatment needs and scheduling opportunities.
Respond promptly to incoming calls and patient inquiries.
Provide a warm, professional, and helpful experience during every patient interaction.
Collaborate with the clinical and administrative teams to ensure smooth communication and continuity of care.

Qualifications

Previous dental front office, treatment coordination, or patient care coordination experience preferred.
Strong phone communication skills and confidence conducting frequent outbound calls.
Excellent interpersonal skills with the ability to build rapport and trust with patients.
Comfortable discussing treatment costs, financing options, and financial arrangements.
Highly organized, detail-oriented, and able to manage multiple patient follow-ups.
Self-motivated, dependable, and comfortable working toward measurable performance goals.
Ability to handle patient objections and concerns with patience, professionalism, and empathy.
Experience with dental practice management software, preferably Open Dental, is a plus.
Knowledge of dental terminology, treatment planning, and insurance processes is preferred.
A positive attitude and genuine passion for helping patients receive the care they need.

Our Ideal Candidate

We are looking for someone who is comfortable spending a significant portion of their day on the phone, proactively reaching out to patients and helping them take the next step toward better oral health.

The right candidate understands that successful treatment coordination is not about pressuring patients into treatment. It is about building trust, providing clear information, addressing concerns, and helping patients overcome obstacles that may prevent them from receiving necessary care.

You should be someone who:

Enjoys making outbound calls and engaging in meaningful patient conversations.
Takes initiative rather than waiting for patients to call back.
Is persistent with follow-ups while remaining respectful and compassionate.
Is comfortable discussing financial commitments and payment options.
Takes ownership of outstanding treatment plans and follows through consistently.
Is motivated by goals, measurable results, and performance-based incentives.
Understands the importance of teamwork and creating an exceptional patient experience.

Performance & Bonus Opportunities

In addition to competitive hourly compensation, this position offers the opportunity to earn performance-based bonuses through a commission incentive program.

Performance may be evaluated based on: