Treatment Plan Coordinator

North American Dental Group (NADG); Norwalk (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Healthcare Spending Account

Paid Time Off

401k

Voluntary Life & Disability Insurance

Employee Assistance Program

Referral Program

Employee Discount Program

Job summary

North American Dental Group (NADG) is seeking a bilingual Treatment Plan Coordinator to join our dental practice and support patients through the treatment planning process.

You will greet patients, schedule appointments, collect co-pays, present treatment options, and help keep schedules aligned with production goals while developing production reports.

Qualifications

• Bilingual in Spanish and English required.
• Minimum 2 years dental experience preferred.
• Strong customer service and organizational skills.
• Proficient with dental software and MS Office.

Responsibilities

• Greet and schedule patients and collect co-payments.
• Present treatment plans to patients and explain options.
• Ensure scheduling aligns with production goals.
• Develop reports on production metrics.
• Advocate and educate patients in creating dental treatment plans.

Skills

Bilingual: Spanish/English

Multi-tasking

Time management

Customer service oriented

Scheduling appointments

Communication skills

Tools

Excel

Microsoft Office

Dental software

Job description

Bilingual Treatment Plan Coordinator

\"Open Up\" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Overview

Bilingual Treatment Plan Coordinator

\"Open Up\" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday - Thursday: 7:00am - 6:00pm

Friday & Saturday: 7:00am - 1:00pm

(Saturday only 1st & 3rd of the month)

Responsibilities

Treatment Plan Coordinator is responsible for greeting and scheduling patients, collecting co-payments, presenting treatment plans, working to ensure schedules meet production goals, and developing reports on production goals. The Treatment Plan Coordinator serves as an advocate and educator in creating treatment plans for dental care.

Skills Required to Make a Great \"Impression\" on Our Team

• Answers incoming calls using proper telephone etiquette and responds to telephone inquiries from potential patients.
• Assists the patient in prioritizing the treatment and establishing a plan for scheduling and payment for dental services.
• Case presentation and acceptance including chair-side treatment planning.
• Friendly, professional, organized, work with a sense of urgency, and able to manage multiple tasks throughout the day.
• Conducts treatment plan consultations with new and existing patients to address patient concerns and answer questions regarding dental treatment plans.
• Schedules, reschedules, and confirms new patient appointments, promoting flexibility and care regarding appointment opportunities to patients seeking care and working to maintain full schedules and maintain office schedule flow.

Qualifications

• 2 years dental experience preferred
• Must be bilingual in spanish and english
• Excel in multi-tasking and time management
• Must possess outgoing, friendly, and professional personality with excellent customer service and organizational skills.
• Experience in dental or medical field with scheduling and verifying insurance preferred
• Strong computer skills, knowledge of Microsoft Office products, dental software, and ability to learn new programs

Benefits

• Health, Dental and Vision Insurance (Full-time employees)
• Healthcare Spending Account
• Paid Time Off
• 401k
• Voluntary Life & Disability Insurance
• Employee Assistance Program
• Referral Program
• Employee Discount Program

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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