Front Desk Coordinator

North American Dental Group (NADG); Wheaton (IL); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Paid Time Off

401(k)

Job summary

North American Dental Group, Be part of a busy dental front desk team in Wheaton, IL. This Full-time role supports patient intake, benefits verification, and scheduling at Grove Dental Associates.

Expect a 4-day work week with hours roughly 7:45am–6:15pm on weekdays and Saturdays on a rotation, with a 1-hour lunch. Prior dental office exposure and strong communication are essential.

Qualifications

• High School Diploma or equivalent; Associate's degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and Microsoft Office.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Verify benefits and prepare treatment estimates.
• Review financials with patients and coordinate treatment.
• Handle co-pay collection, insurance verification, and daily reporting.
• Sort mail, scan documents, and photocopy.
• Answer calls, provide information, and schedule/confirm appointments.
• Explain dental procedures, policies, and services clearly to patients.
• Track and manage appointments, including cancellations, no-shows, and late arrivals.

Skills

Customer service

Insurance knowledge

Dental experience

Communication

Organizational skills

Multitasking

Education

High School Diploma or equivalent (Associate's degree preferred)

Tools

Dental software

Microsoft Office

Job description

Overview

Front Desk Coordinator - Be the First Smile Patients See!

Overview

Location: Grove Dental Associates - Wheaton, IL

Job Type: Full-time

Pay: $19.00-$21.00/hour based on experience

Required: Experienced Treatment Coordinator with Strong Dental Insurance knowledge

About Us

At our practice, patient care isn't just what we do-it's who we are. With empathy as our guiding principle, we're dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we're equipped with the tools and support to deliver excellent care.

Your Work Schedule

4-day work week including every other Saturday

Weekday hours 7:45am - 6:15pm with a 1 hour lunch

Saturday 6:45am - 2:30pm with a 30 minute lunch

Your Role as a Front Desk Coordinator

As a Front Desk Coordinator, you'll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Responsibilities include verifying benefits, preparing treatment estimates, reviewing financials with patients, & coordinationg treatment.
• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You'll Need To Succeed

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Why You'll Love Working With Us

• Paid Time Off : Competitive PTO that grows with your career.
• Comprehensive Benefits : Including 401(k).
• Career Growth : Access to continuing education and development opportunities.
• Dynamic Environment : Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.

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