Front Desk Coordinator

North American Dental Group; Lombard (IL); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Benefits including 401(k)

Career Growth Opportunities

Dynamic Workplace Environment

Job summary

North American Dental Group is looking for a Treatment Plan Coordinator in Lombard, IL. This full-time role requires strong communication and multitasking abilities to ensure a smooth patient experience. Responsibilities include handling financial tasks, scheduling appointments, and explaining dental procedures to clients.

You’ll enjoy competitive PTO, a comprehensive benefits package, and opportunities for career growth. Join us and be the first smile patients see!

Qualifications

• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and Office applications.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Handle co-payment, insurance verification, and daily reporting.
• Perform administrative tasks like sorting mail and scheduling appointments.
• Explain dental procedures and policies to patients.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent (Associate’s degree preferred)

Tools

Dental software

Microsoft Office

Job description

Overview

Treatment Plan Coordinator – Be the First Smile Patients See!

Location: Grove Dental - Lombard, IL

Job Type: Full-time

Pay: $20.00-$25.00/hour based on experience

About UsAt our practice, patient care isn’t just what we do—it’s who we are. With empathy as our guiding principle, we’re dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we’re equipped with the tools and support to deliver excellent care.

Your Work Schedule

Monday-Friday 7:45am-5:00pm

*Must be available 2 Saturdays a month. Will have 2 days off during the week when working a Saturday.

Your Role as a Front Desk CoordinatorAs a Treatment Plan Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You’ll Need to Succeed

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Why You’ll Love Working With Us

• Paid Time Off: Competitive PTO that grows with your career.
• Comprehensive Benefits: Including 401(k).
• Career Growth: Access to continuing education and development opportunities.
• Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity EmployerWe celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.