Treatment Plan Coordinator

Dolan Dental PLLC; Wethersfield (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Paid time off

Job summary

Dolan Dental PLLC is seeking an experienced Treatment Plan Coordinator to bridge our clinical team and patients, guiding them through complex, high-value plans and supporting front office operations. You will present care options, drive case acceptance, and coordinate third-party financing to ensure patients receive the treatments they need.

In this fast-paced, high-tech practice, you’ll manage scheduling, CRM records, and payments while collaborating closely with front desk and clinical staff

Qualifications

• Experience presenting and closing high-end treatment plans.
• Strong track record of case acceptance and closing cases.
• Experience with third-party financing platforms.
• Comfort with front office duties (phones, scheduling, payments).
• Excellent communication and relationship-building abilities.

Responsibilities

• Present and explain complex treatment plans with clarity.
• Build trust with patients to drive case acceptance.
• Coordinate financing options to enable care.
• Follow up on pending plans to secure scheduling.
• Handle front desk duties and payments efficiently.
• Maintain organized patient records and CRM data.
• Collaborate with front desk and clinical team for smooth flow.
• Track acceptance rates and outcomes.

Skills

Treatment plan presentation

Closing high-ticket cases

Patient relationship-building

Front desk coordination

CRM proficiency

Communication skills

Team collaboration

Adaptability under pressure

Tools

CRM software

Dental practice management software

Financing platforms

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off

We're looking for an experienced Treatment Plan Coordinator to join our fast-paced, high-tech dental practice. If you have a passion for helping patients say "yes" to life-changing care — and the track record to prove it — we want to talk to you.

About the Role

You’ll be the key link between our clinical team and our patients, guiding them through complex, high-value treatment plans, helping them commit to the care they need, and supporting front office operations to keep our practice running smoothly.

Responsibilities

• Present and explain complex treatment plans (Smile Design, All-on-X, Implants, Full Mouth Reconstruction, etc.) with clarity and confidence
• Build trust and rapport with patients to overcome hesitation and close high-ticket cases
• Discuss and coordinate third-party financing options (CareCredit, Alphaeon,Lending Club Cherry, Proceed Finance, etc.) to make treatment accessible
• Follow up with patients on pending treatment plans to drive case acceptance and scheduling
• Answer phones and address patient inquiries promptly and professionally
• Manage and update patient records in our CRM system
• Schedule and coordinate patient appointments
• Collect co-pays and process payments at check-out
• Work closely with the front desk and clinical team to ensure smooth scheduling, insurance verification, and patient flow
• Track case acceptance rates and follow-up outcomes
• Maintain detailed, organized patient financial and treatment records
• Represent the practice's culture of patient satisfaction, teamwork, and top-tier care

What We’re Looking For

• Proven experience presenting and closing high-end treatment plans (Smile Design, All-on-X, Implants, etc.)
• Strong track record of case acceptance / case closing
• Experience with third-party financing platforms
• Comfortable handling front office duties (phones, scheduling, payments, CRM)
• Excellent communication and relationship-building skills
• A positive, can-do attitude- you thrive under pressure and love a fast pace
• Team player who works seamlessly with front desk and clinical staff
• Comfortable using dental practice management, CRM, and financing software

What We Offer

• High-tech, modern office environment
• Supportive, collaborative team culture
• Competitive pay + performance incentives
• Opportunity to make a real impact on patients' lives

If you're a driven, personable professional who knows how to turn treatment plans into transformed smiles — and can juggle a busy front office with ease- we'd love to hear from you.