Treatment Counselor+Treatment Coordinator+Patient Care Coordinator

Assure Dental Family Care & Braces; Torrance (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A dental service provider in California is seeking a Treatment Counselor to enhance patient satisfaction and manage treatment acceptance. The ideal candidate will have 1-3 years of customer service or sales experience, a good understanding of dental billing, and proficiency in Microsoft applications. This full-time position includes responsibilities in patient communication and scheduling. If you are self-motivated with a friendly attitude, consider joining us for a fulfilling career that makes a difference!

Qualifications

• 1-3 years of customer service or sales experience.
• Knowledgeable in Dental Billing.
• Comfortable using Microsoft suite.

Responsibilities

• Exceed patient expectations in customer service.
• Achieve sales and collection goals.
• Manage patient scheduling efficiently.

Skills

Customer service

Sales expertise

Dental billing knowledge

Microsoft suite proficiency

Self-motivated attitude

Friendly personality

Education

High School Diploma or GED equivalent

Job description

Treatment Counselor+Treatment Coordinator+Patient Care Coordinator

Full-time

Smile Finders is a licensed referral service that is approved by The California State Board of Dental Examiners. Smile Finders offers referrals for General and Cosmetic Dentistry, Orthodontics (Braces), Periodontics (Gum Disease), Endodontics (Root Canal Therapy), Oral Surgery (Dental Implants and Wisdom Teeth) and Pedodontics (Children's Dental Specialist).

Our dental affiliate owns and operates many PREMIER dental facilities under different names in the Greater Los Angeles area. We are a company in growth and we are looking for qualified, team-oriented, people to promote the importance of routine dental health care and our business. We have over 45 years of collective management experience. Our offices are all beautifully appointed with state-of-the-art technology, including digital radiography. While our offices are very busy, we do not operate like a clinic. We desire to attract and retain quality-oriented staff that have excellent work ethic and communication skills. We pride ourselves on being ethical, consistent and dedicated.

The Treatment Counselor is the champion of patient satisfaction in the office. Treatment counselors will ensure that patients receive a great experience and understand the treatment diagnosed by the dentist. They will also be financial and insurance benefit coordinator experts to obtain treatment acceptance from our patients.

Primary Responsibilities:

• Exceed patient expectations in customer service
• Achieve sales and collection goals
• Greet, communicate and keep patients informed about their visit
• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage and financial alternatives.
• Solicit referrals from patients
• Ensure highly productive days by managing patient scheduling

Requirements:

• 1-3 years customer service or sales experience
• Knowledge of Dental Billing
• Equivalent of HS Diploma or GED
• Working Knowledge of Microsoft suite
• Self‑motivated and ambitious sales attitude
• Outgoing and friendly personality

Join us, do what you love and make a difference in people’s lives!!!