Treatment Coordinator - Westrock Orthodontics

Rock Dental Brands; Harrison (AR); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Health insurance options

401K retirement plan

Paid time off

Dental/orthodontic treatments for you

Job summary

Rock Dental Brands is seeking a Treatment Coordinator to manage new patient flow and support patient care in our Arkansas practice. The TC will explain treatment plans, discuss fees and payment options, and uphold a positive image of the clinic while driving patient acquisition and retention.

The role emphasizes strong communication skills, public-facing interaction, and the ability to meet sales goals through excellent customer service and multitasking in a fast-paced dental office.

Qualifications

• Excellent verbal and written communication skills are required.
• Must work well with the public and maintain a positive image for the practice.
• Ability to meet sales goals and manage multiple tasks efficiently.

Responsibilities

• Explain treatment plans and fees to patients and parents/guardians.
• Present services and payment options to clients.
• Convey a positive image of the practice and ensure smooth new patient flow.

Skills

Customer service

Verbal communication

Written communication

Sales drive

Multitasking

Time management

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

The Treatment Coordinator (TC) controls the new patient flow of the practice. The TC plays a vital role in customer relations and service. The Treatment coordinator’s goal is to capture new patients and retain the existing patients through quality customer care. This is a position where you will be selling Orthodontic treatments and services to clients who have come into the clinic for treatment consultations. You must be an energetic individual with the ability to understand all aspects of the treatment plan and explain it to the patient.

Responsibilities

• Ensure the new patient/parent/guardian understands the treatment.

• Presents the fees for services and provides payment options to the client.

• Conveys a positive image of the practice.

Qualifications

• Must have the ability to work well with the public.

• Excellent verbal and written communication skills are required.

• Excellent attention to detail

• Ability to multitask.

• Must have the drive to succeed in sales and to meet goals

• Excellent time management skills

Qualities needed to be successful in this role

Someone with exceptional customer service skills, computer literacy, works independently and anticipates team and doctor needs. Overall, someone who is respectful to fellow team members, patients, and the Doctor and is genuinely nice and kind. If you offer all this and more, then we would love to meet you.

Total Rewards:

You’ll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.

We will also provide the following:

• Support you Professionally: Competitive pay, career growth opportunities, talented and motivated team who care about each other, our mission, and our patients.

• Support your Health & Well-being: flexible health and insurance options, including employer-paid pre-tax Health Savings Account, Employee Assistance Program, and complimentary dental and orthodontic treatments that help you and your family stay on track.

• Life Balance: Paid time off and holiday pay

• Planning for the future: plan for the future with an industry-leading 401K retirement plan with matching company contributions.