Treatment Coordinator - Westrock Orthodontics

Rock Dental Brands; Fayetteville (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Talented and motivated team who care

401K retirement plan with employer-m-m

Job summary

Rock Dental Brands in Fayetteville, AR seeks a Treatment Coordinator to manage the new patient flow and enhance the patient experience at our Fayetteville and Springdale clinics. You will explain treatment plans, discuss fees, and present payment options to clients, while representing a positive clinic image.

The role involves selling orthodontic treatments and services, understanding treatment plans, and delivering quality customer care to both new and existing patients.

Qualifications

• Ability to work well with the public.
• Excellent verbal and written communication skills.
• Excellent attention to detail.
• Ability to multitask.
• Drive to succeed in sales and to meet goals.
• Excellent time management skills.

Responsibilities

• Ensure the new patient/parent/guardian understands the treatment.
• Present the fees for services and provide payment options.
• Convey a positive image of the practice.
• Support Fayetteville, AR and Springdale, AR clinics.

Skills

Public interaction

Verbal communication

Written communication

Attention to detail

Multitasking

Sales & goals

Time management

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Treatment Coordinator (TC) controls the new patient flow of the practice. The TC plays a vital role in customer relations and service. The Treatment coordinator's goal is to capture new patients and retain the existing patients through quality customer care. This is a position where you will be selling Orthodontic treatments and services to clients who have come into the clinic for treatment consultations. You must be an energetic individual with the ability to understand all aspects of the treatment plan and explain it to the patient.

Responsibilities

• Ensure the new patient/parent/guardian understands the treatment.
• Presents the fees for services and provides payment options to the client.
• Conveys a positive image of the practice.
• This role supports our Fayetteville, AR and Springdale, AR clinics.

Qualifications

• Must have the ability to work well with the public.
• Excellent verbal and written communication skills are required.
• Excellent attention to detail
• Ability to multitask.
• Must have the drive to succeed in sales and to meet goals
• Excellent time management skills

Qualities needed to be successful in this role

Someone with exceptional customer service skills, computer literacy, works independently and anticipates team and doctor needs. Overall, someone who is respectful to fellow team members, patients, and the Doctor and is genuinely nice and kind. If you offer all this and more, then we would love to meet you.

Total Rewards:

You’ll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.

We Will Also Provide The Following

• Support you Professionally: Competitive pay, career growth opportunities, talented and motivated team who care about each other, our mission, and our patients.
• Support your Health & Well-being: flexible health and insurance options, Employee Assistance Program, and complimentary orthodontic treatments that help you and your family stay on track.
• Life Balance: Paid time off and holiday pay
• Planning for the future: plan for the future with an industry-leading 401K retirement plan with matching company contributions.