Treatment Coordinator: Patient Experience & Scheduling

Corus Ortho; Grand Rapids (MI); Hybrid; USD 41,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

401(k) with employer matching

Employee assistance program

Complimentary orthodontic treatment (2

Uniform allowance

36-hour workweek

Job summary

Grand Rapids Family Orthodontics in Grand Rapids, MI is seeking a full-time Treatment Coordinator who thrives on delivering exceptional patient experiences and helping people achieve their dream smiles. You will warmly welcome patients, manage scheduling, and support the clinical team.

As part of Corus Orthodontists, you’ll enjoy a collaborative environment, learning opportunities, and a comprehensive benefits package.

Qualifications

• Dental or orthodontic office experience preferred.
• Experience working in an orthodontic or general dental clinic is an asset.
• Excellent verbal and written communication skills.

Responsibilities

• Create a welcoming first impression for patients and families.
• Schedule patient appointments and manage calendar templates.
• Verify appointment reminders and reschedule no-shows as needed.
• Coordinate practice growth by aligning doctor time with openings and communicating changes.
• Generate correspondence for referring dentists and maintain patient records.

Skills

Interpersonal skills

Time management

Microsoft Office

Orthodontic software

Tools

Orthodontic management software

Job description

Treatment Coordinator, Grand Rapids Family Orthodontics

Are you passionate about creating exceptional patient experiences and helping people achieve their dream smiles? Grand Rapids Family Orthodontics is seeking an enthusiastic full-time Treatment Coordinator to join our thriving practice in Grand Rapids, MI.

What Sets Us Apart

At Grand Rapids Family Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count: Access a competitive total rewards package including health, dental, and vision insurance, health spending account, 401(k) with employer matching, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance. $22.00 - $27.00 per hour.
• Work-Life Balance: Enjoy a 36-hour workweek.

How You’ll Make an Impact

• Creating Exceptional First Impressions – Welcome new patients with warmth and enthusiasm, setting the tone for their orthodontic journey.
• Patient Appointment Scheduling – managing appointments for new and returning patients utilizing the appropriate scheduling templates.
• Patient Appointment Status – Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
• Practice Growth – Ensure that the schedule accounts for the appropriate amount of doctor time, filling openings as necessary and discussing any major changes with the clinical team.
• Professional Communication – Generate correspondence for referring dentists and maintain detailed patient records.

The Teammate We’re Looking For

• Dental or orthodontic office experience preferred.

• Experience working in an orthodontic or general dental clinic is an asset.
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.

Ready to join a team that values excellence, integrity, and community? Apply today to start a rewarding career with Grand Rapids Family Orthodontics! We thank all applicants, but only those selected for an interview will be contacted.

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