Treatment Coordinator

Talentify; Wilmington (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health Coverage

Supplemental Benefits

Wellness Program

401(k) retirement plan

Paid time off

Job summary

Smile Straight Orthodontics in Wilmington, NC seeks a full-time Treatment Coordinator to join our kid-friendly, modern practice. The role focuses on coordinating appointments, discussing procedures and costs with patients, and serving as the bridge between dentists and patients to ensure an outstanding experience.

Ideal candidates bring at least 1 year of dental or healthcare receptionist experience, strong customer service skills, and a proactive mindset to support families and grow into

Qualifications

• 1+ years of dental or healthcare receptionist experience.
• On-site, full-time role.

Responsibilities

• Coordinate and schedule appointments for patients
• Conduct initial consultations to discuss procedures and costs with patients so they understand treatment plans
• Act as liaison between Dentist and patient
• Provide exceptional customer service addressing inquiries and follow-ups
• Discuss financial options, insurance coverage, and credit options offered
• Routinely follow up with patients throughout treatment
• Update patient education materials and maintain a professional reception area
• Maintain and update patient information in the data system in compliance with privacy regulations

Skills

Customer service

Communication

Reception experience

Job description

Treatment Coordinator - Smile Straight Orthodontic (Wilmington)

Smile Straight Orthodontics is offering a full-time opportunity as a Treatment Coordinator at our Wilmington office. We are an upbeat team looking for an individual who has a passion for helping others and wants to make a positive difference in their community.

Why Join Us?

• Modern, kid-friendly facility designed for comfort and efficiency
• Cutting-edge technology combined with a compassionate care approach
• A supportive network that encourages growth into leadership roles
• The chance to make a meaningful impact on children's health while advancing in your career journey

Summary of Essential Job Functions

• Coordinate and schedule appointments for patients
• Conduct initial consultations with patients to discuss dental procedures, treatments, and associated costs to patients, ensuring they have a clear understanding of their recommended treatment plans
• Act as liaison between Dentist and patient
• Provide exceptional customer service, addressing patient inquiries, concerns, and follow-up communications promptly and professionally.
• Discuss financial options, insurance coverage, and credit options that may be offered
• Routinely follow up with patients throughout the course of treatment
• Update patient education materials and maintain a professional reception area
• Maintain and update patient information in the data system in compliance with privacy and security regulations

At a Glance

• Experience Required: 1+ years of Dental or Healthcare Receptionist experience
• Job Type: On-site. Full-time

Compensation and Schedule

• Salary: $17.00 depending on experience
• Bonus Pay: up to $300 additional per month
• Schedule: Monday - Friday

Benefits That Support You Personally and Professionally

At Kids Dental Brands, we offer a comprehensive and competitive benefits package designed to support your health, well-being, and future. Our offerings for this role include:

• Health Coverage - Medical, dental, vision, and basic life insurance.
• Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance.
• Wellness Program - Incentive-based wellness initiatives to support your physical and mental health, plus access to our Employee Assistance Program (EAP).
• Financial Security - 401(k) retirement plan with company match to help you plan for the future.
• Paid Time Off - Enjoy a healthy work-life balance with paid time off, eight (8) paid holidays annually, and dedicated wellness days.

Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!