Treatment Coordinator

Lane & Associates Family Dentistry; Jacksonville (NC); Sur place; USD 36 000 - 55 000; Plein temps

Avantages offerts par ce poste

401(k) plan

Quarterly bonus

Employee assistance

Paid time off

Fridays early close

Volunteer program

Team events

Birthday surprises

Résumé du poste

Lane & Associates Family Dentistry is seeking a Dental Treatment Coordinator to enhance the patient experience by explaining treatments, navigating insurance benefits, coordinating appointments, and supporting oral health goals.

The role emphasizes professional communication, accuracy in patient records, and maintaining a welcoming front desk environment within a Jacksonville, NC dental practice.

Qualifications

• 1–2 years in dental front office or treatment coordination.
• Strong communication and organizational skills.
• Professional, polished demeanor with attention to detail.
• Positive attitude and patient-service orientation.
• Able to lift 15–20 lbs.
• Proficient with computers.

Responsabilités

• Serve as primary contact for patients with a welcoming experience.
• Manage multi-line phone system to schedule and reschedule appointments.
• Ensure doctors' schedules are productive and filled.
• Collect and update patient and insurance information in Denticon.
• Check in/out patients with professionalism.
• Present and review treatment plans to promote acceptance.
• Verify insurance coverage and eligibility; maintain records.
• Process payments and apply financial policies.
• Maintain electronic patient records in HIPAA-compliant manner.
• Maintain a clean, organized reception and waiting area.
• Perform additional duties to support office operations.

Connaissances

Communication

Attention to detail

Organizational skills

Professional demeanor

Team player

Computer proficiency

Formation

High School Diploma or GED

Outils

Denticon

Description du poste

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team. This role is essential to creating a 5-star patient experience by helping patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals.

Key Tasks & Responsibilities

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules
• Ensure schedules remain productive and filled for doctors.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

What Makes You a Great Fit:

• Minimum of 1-2 years of experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role.
• Strong communication, attention to detail, and organizational skills
• A professional and polished demeanor with strong attention to detail.
• A positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers
• High School Diploma or GED
• Ability to lift up 15- 20 lbs.

Benefits That Make You Smile:

• Competitive pay!
• 401(k) Employer Contribution Plan
• Quarterly Performance Bonus Opportunities!
• Employee Assistance Program!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year-round!
• Birthday and Work Anniversary surprises sent directly from our owners!

As the Official Team Dentist of the Carolina Hurricanes, Durham Bulls, Campbell Camels, & UNC Athletics our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.