Treatment Coordinator

Children's Choice - Pediatric Dentistry and Orthodontics; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

401K eligibility

Paid time off

Health & wellness

CE stipend

Bonus program

Dental care for kids

Supportive work environment

Job summary

Children’s Choice Pediatric Dentistry & Orthodontics in Washington, DC and New Carrollton, MD seeks a Treatment & Patient Care Coordinator to be the hub of our front office and patient journey. You’ll create a warm, organized experience for families from check-in to check-out, while supporting the dental team.

You’ll lead scheduling, data management, and HIPAA-compliant workflows, explain treatment needs and costs clearly, and coach front desk teammates to deliver excellent patient care with

Responsibilities

• Patient Experience & Scheduling: Welcome families, manage check-in/check-out, scheduling, cancellations, no-shows, and data accuracy.

Job description

Children’s Choice Pediatric Dentistry & Orthodontics (Washington, DC & New Carrollton, MD) Do you love helping families, building relationships, and keeping a team running smoothly? Join us at Children’s Choice Pediatric Dentistry & Orthodontics, where we care for kids and families with excellence, compassion, and fun. We’re looking for a Treatment & Patient Care Coordinator to be the hub of our front office and patient journey.

What You’ll Do

• Patient Experience & Scheduling
  • Welcome families warmly and keep check-in/check-out efficient and accurate.
  • Manage scheduling, cancellations, no-shows, and reschedules with care.
  • Ensure patient data and insurance information are entered correctly.
• Treatment & Financial Coordination
  • Explain treatment needs (including orthodontics and specialty services like frenectomy) clearly to families.
  • Present financial responsibilities with transparency and confidence.
  • Support families in making informed decisions about their child’s care.
• Team & Accountability
  • Help track key performance indicators such as call conversion, retention, and patient flow.
  • Coach front desk team members through role-plays and scripts for phone calls, financial discussions, and treatment presentations.
  • Recognize great performance and support teammates in growing their skills.
• Operational Excellence
  • Audit scheduling efficiency and ensure HIPAA compliance.
  • Lead weekly check-ins to review progress, track completion of tasks, and celebrate wins.
  • Partner with the team on community promotions and patient marketing.

What We Offer

• Competitive hourly pay + with growth opportunities
• 401K eligibility & paid time off
• Health & wellness team days
• Continuous training & CE (including a $500 annual stipend)
• Employee bonus program tied to KPIs
• Dental care for your child(ren)
• Supportive, fun, and mission-driven work environment

Schedule

• Mon-Thurs: 8:00 AM-5:00 PM (DC office 11-7 pm M)
• Fri: 8:00 AM-2:30 PM
• One Saturday/month during non-summer months

Locations:

• 2013 Bunker Hill Road NE, Washington, DC
• 8500 Annapolis Road, Suite 213, New Carrollton, MD

Ready to grow your career and make kids smile every day?