Treatment Coordinator

Dr Lane & Associates; Raleigh (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) Employer Contribution Plan

Quarterly Performance Bonus

Employee Assistance Program

Paid Time Off & Paid Holidays

Fridays off at 2 PM

Volunteer opportunities with SmileSqud

Fun team events

Birthday and Work Anniversary surpises

Job summary

Dr Lane & Associates is seeking an experienced Dental Treatment Coordinator for the Raleigh Neuse office. You will guide patients through treatment plans, insurance benefits, and scheduling to ensure a smooth, high-quality patient experience.

Join a team that values professionalism, accuracy, and a welcoming atmosphere. Benefits include competitive pay, 401(k) with employer contribution, performance bonuses, PTO and holidays, and team events throughout the year.

Qualifications

• Experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role.
• Strong communication, attention to detail, and organizational skills.
• A professional and polished demeanor with strong attention to detail.
• Ability to lift up to 15–20 lbs.

Responsibilities

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules.
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

Skills

Excellent communication

Attention to detail

Organizational skills

Professional demeanor

Team player

Computer proficiency

Education

High School Diploma or GED

Tools

Denticon

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK Full Time Raleigh, NC, US

2 days ago Requisition ID: 6018

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team at the Raleigh Neuse office. This role is essential to creating a 5-star patient experience by helping patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals.

Key Tasks & Responsibilities

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

What Makes You a Great Fit:

• Experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role.
• Strong communication, attention to detail, and organizational skills
• A professional and polished demeanor with strong attention to detail.
• A positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers
• High School Diploma or GED
• Ability to lift up 15- 20 lbs.

Benefits That Make You Smile:

• Competitive pay!
• 401(k) Employer Contribution Plan
• Quarterly Performance Bonus Opportunities!
• Employee Assistance Program!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year-round!
• Birthday and Work Anniversary surprises sent directly from our owners!

As the Official Team Dentist of the Carolina Hurricanes, Durham Bulls, Campbell Camels, & UNC Athletics our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events .