Dental Treatment Coordinator

Commonwealth Dentistry; Suffolk (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Commonwealth Dentistry is seeking a Treatment Coordinator to educate patients on treatment plans, coordinate insurance and financing, and secure plan acceptance. The role also greets patients, schedules appointments, answers phones, and supports front-office operations to ensure a smooth patient experience.

Ideal candidates will have dental front-office experience, knowledge of dental insurance, and strong communication and organizational skills in a fast-paced dental setting.

Qualifications

• Previous Front Office Dental experience required.
• Proficiency with Microsoft Office Suite.
• Knowledge of dental treatment plans and insurance requirements preferred.

Responsibilities

• Explain treatment plans to patients and educate them on options.
• Greet and check patients in and out; answer phones and schedule appointments.
• Bill dental insurance, post payments, and estimate claims.
• Coordinate payments and financing options for patients.

Skills

Front Office Dental

Microsoft Office

Dental insurance knowledge

Tools

Dental practice management software

Job description

POSITION SUMMARY

The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The role is essential in securing treatment plan acceptance and coordination of financial resources and/or insurance requirements and billing practices. Additionally, this role assists the in greeting patients, scheduling appointments, answering phones, and other office responsibilities as required. The Treatment Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience.

KEY COMPETENCIES

• Conduct interview to understand the patient's oral health history, concerns, and objectives
• Explain the treatment plan, address patient concerns and answer any questions
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
• Build trust, and understand the patient's objectives
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients to uphold the practice's financial integrity.
• Understand the practice's policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
• Bill dental insurance, post payments, and claim estimations as required.
• Oversee and track dental benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Track patient accounts receivable and outstanding balances to ensure timely payment.
• Assist in Practice's collections protocol for all outstanding balances.
• Introduce new patients to the practice by going over health history, explaining the doctor's examination, and describing any other features about the practice that should be highlighted.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Greet and check patients in and out before and after treatment.
• Answer incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.

To successfully perform the job responsibilities for the position of Treatment Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Essential Requirements

• Previous Front Office Dental experience required
• Computer proficiency and the ability to learn new programs to include Microsoft Office Suite
• Knowledge and experience with dental treatment plans and insurance requirements preferred

Knowledge of Microsoft office products and other dental/medical practice management software preferred.

Ability to demonstrate initiative, dependability and promptness

Ability to manage multiple activities through time management and organizational approach

Ability to work in fast paced environment

Strong written presentation and communication skills

Ability to travel between locations (if applicable)

Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities

Language and Reasoning Abilities

Accurately create written reports, training presentations, and correspondence

Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance