Treatment Coordinator

Scioto Smile Studio Co; Powell (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Scioto Smile Studio Co is seeking a friendly, organized Treatment Coordinator to join our dental team in Powell, OH. You will help patients understand treatment needs, insurance benefits, and financial options, creating a positive experience from start to finish.

The ideal candidate has strong communication skills, dental office experience, and knowledge of insurance verification and treatment presentation.

Qualifications

• Previous dental front office or treatment coordinator experience preferred.
• Knowledge of dental insurance plans, claims, and benefit breakdowns.
• Familiarity with dental terminology and CDT codes.
• Experience with Open Dental preferred.
• Strong verbal and written communication skills.
• Professional, positive, and compassionate attitude.
• Multitasking and organizational abilities.
• Ability to discuss finances confidently and professionally.

Responsibilities

• Present treatment plans and explain recommended dental procedures to patients.
• Verify dental insurance eligibility, benefits, frequencies, limitations, and remaining maximums.
• Provide accurate treatment estimates and review financial arrangements with patients.
• Submit and follow up on pre-authorizations and insurance claims when needed.
• Coordinate scheduling for treatment appointments.
• Answer patient questions regarding insurance coverage, financing, and treatment recommendations.
• Maintain accurate patient records and insurance information in practice management software.
• Follow up with unscheduled treatment and outstanding balances.
• Work closely with doctors and clinical staff to ensure smooth patient flow and case acceptance.
• Deliver exceptional customer service and build strong patient relationships.

Skills

Strong communication

Dental front office experience

Insurance verification

Multitasking

Scheduling coordination

Customer service

Financial discussion

Tools

Open Dental

Job description

We are looking for a friendly, organized, and motivated Treatment Coordinator to join our dental team. This position plays a key role in helping patients understand their treatment needs, insurance benefits, and financial options while creating a positive patient experience from start to finish.

The ideal candidate has strong communication skills, dental office experience, and knowledge of dental insurance verification and treatment presentation.

Responsibilities

• Present treatment plans and explain recommended dental procedures to patients
• Verify dental insurance eligibility, benefits, frequencies, limitations, and remaining maximums
• Provide accurate treatment estimates and review financial arrangements with patients
• Submit and follow up on pre-authorizations and insurance claims when needed
• Coordinate scheduling for treatment appointments
• Answer patient questions regarding insurance coverage, financing, and treatment recommendations
• Maintain accurate patient records and insurance information in practice management software
• Follow up with unscheduled treatment and outstanding balances
• Work closely with doctors and clinical staff to ensure smooth patient flow and case acceptance
• Deliver exceptional customer service and build strong patient relationships

Qualifications

• Previous dental front office or treatment coordinator experience preferred
• Knowledge of dental insurance plans, claims, and benefit breakdowns
• Familiarity with dental terminology and CDT codes
• Experience with Open Dental preferred
• Strong verbal and written communication skills
• Professional, positive, and compassionate attitude
• Multitasking and organizational abilities
• Ability to discuss finances confidently and professionally

Preferred Skills

• Experience increasing treatment acceptance
• Strong understanding of PPO insurance plans
• Ability to thrive in a fast-paced team environment

Schedule

Monday - Thursday