Treatment Coordinator

Merhoff Pediatric Dentistry; Williamsburg Square (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Merhoff Pediatric Dentistry is seeking a Treatment Coordinator who thrives on building relationships, guiding patients from uncertainty to action, and helping families understand their treatment options with warmth and clarity.

In this role you’ll partner with clinical and front office teams to present plans, verify insurance, schedule appointments, collect payments, and ensure a smooth, positive patient experience from start to finish.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of front office experience in a dental setting.
• Proficiency with Microsoft Office Suite.
• Knowledge of Open Dental or other dental software systems.
• Dental Insurance knowledge strongly preferred.

Responsibilities

• Present treatment plans in a clear, caring, and confident way.
• Review insurance benefits and financial options with patients.
• Schedule treatment and help patients stay on track with their care.
• Answer questions and ease concerns with warmth and professionalism.
• Greet and check patients in and out, before and after treatment.
• Verify insurance for all clinical appointments.
• Collect all monies due for services rendered.
• Develop and maintain doctor/hygiene schedules as necessary.

Skills

Communication skills

Patient-focused

Organized

Team player

Friendly energy

Education

High school diploma or equivalent

Tools

Open Dental

Microsoft Office

Job description

This is the perfect role for someone who loves building relationships, creating great experiences, and helping patients understand the value of their treatment with confidence and care.

What You’ll Do:

As our Treatment Coordinator, you’ll be the friendly guide who helps patients move from “I’m not sure” to “Let’s do this!” You’ll partner closely with our clinical and front office teams to create a smooth, positive experience from treatment presentation to scheduling.

You’ll help with:

• Presenting treatment plans in a clear, caring, and confident way
• Reviewing insurance benefits and financial options with patients
• Scheduling treatment and helping patients stay on track with their care
• Answering questions and easing concerns with warmth and professionalism
• Supporting a seamless patient experience from start to finish
• Partnering with the dental team to help patients say yes to their healthiest smile
• Scheduling and confirming patient appointments
• Verifying insurance for all clinical appointments
• Collecting all monies due for services rendered
• Developing and maintaining doctor/hygiene schedules as necessary
• Greeting and checking patients in and out, before and after treatment
• Educate, consult and present patient treatment plans

We’re looking for someone who brings positive energy, strong communication skills, and a true passion for helping people.

You’ll be a great fit if you are:

• Friendly, upbeat, and patient-focused
• Confident discussing treatment, insurance, and financial arrangements
• Organized and able to manage details without losing the personal touch
• A great communicator who can build trust quickly
• Comfortable working in a fast-paced dental environment
• A team player who brings solutions, smiles, and great energy every day

Dental experience is strongly preferred, especially experience with treatment coordination, insurance, scheduling, or patient financing.

Ready to Join Us?

Bring your energy, your organization, and your passion for helping patients smile brighter. We’d love to meet you!

Qualifications:

• High school diploma or equivalent required
• A required minimum of two years of front office experience in a dental setting
• Proficiency with Microsoft Office Suite
• Required knowledge of Open Dental or other Dental software systems
• Dental Insurance knowledge strongly preferred