Treatment Coordinator

Lane & Associates Family Dentistry; Durham (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive insurance coverage after

401(k) Employer Contribution Plan

Quarterly Performance Bonus

Paid Training Classes

Paid Time Off and Holidays

Fridays Off at 2 PM

Employee Assistance Program

Team Events and Perks

Birthday and Work Anniversary gifts

Volunteer Opportunities through Smile 

Official Team Dentist perks (Carolina,

Job summary

Lane & Associates Family Dentistry in Durham, NC is seeking a Treatment Coordinator for our Oral Surgery + Orthodontics office. You will be the main patient contact, manage scheduling, and present treatment plans with clear financial options.

The role focuses on a seamless patient journey and collaboration with doctors to deliver exceptional care. The ideal candidate has dental office experience, strong communication, and attention to detail, with a High School diploma or GED.

Qualifications

• Experience in dental office administration, preferably with Oral Surgery or Orthodontics.
• Knowledge of dental terminology and common procedures.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to work collaboratively with doctors and staff.

Responsibilities

• Serve as the primary patient contact, providing a warm, professional experience.
• Manage multi-line phone system, schedule/confirm appointments.
• Coordinate patient appointments to optimize provider schedules.
• Check patients in/out with professionalism and accuracy.
• Present and review treatment plans and financial options with patients.
• Support treatment acceptance by communicating value of care.
• Verify insurance coverage and assist patients with benefits.
• Collect payments and follow established financial policies.
• Enter/update patient demographics and insurance in Denticon.
• Maintain accurate electronic records and HIPAA compliance.
• Keep reception/waiting area clean, organized, welcoming.
• Collaborate with doctors and team to enhance patient experience.

Skills

Dental office experience

Oral Surgery

Orthodontics

Communication skills

Organization

Teamwork

Patient service

Education

High School Diploma or GED

Job description

Are you an experienced dental professional who enjoys connecting with patients, discussing treatment, and helping people feel confident about their dental care? Lane & Associates Family Dentistry/NCOSO is looking for a Treatment Coordinator to join our Durham NC Oral Surgery + Orthodontics office!

What You Will Do:

As a Treatment Coordinator, you will be an important part of both the patient experience and the success of the practice. You will:

• Serve as a primary point of contact for patients, providing a warm, welcoming, and professional experience.
• Manage a multi-line phone system, including scheduling, rescheduling, and confirming appointments.
• Help maintain productive provider schedules by effectively coordinating patient appointments.
• Check patients in and out with professionalism and attention to detail.
• Present and review treatment plans with patients while helping them understand their recommended care and financial options.
• Support treatment acceptance by confidently communicating the value of recommended treatment.
• Verify insurance coverage and eligibility and assist patients with understanding their benefits.
• Collect payments and follow established financial policies and procedures.
• Accurately enter and update patient demographic and insurance information in Denticon.
• Maintain accurate electronic patient records while following HIPAA and company privacy requirements.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Collaborate with doctors and team members to provide an exceptional patient experience.
• Perform additional duties as assigned to support the overall success of the practice.

What We Are Looking For:

• Previous experience in a dental office - especially with Oral Surgery and Orthodontics
• Experience as a Treatment Coordinator, Dental Receptionist, or similar dental administrative role
• Knowledge of dental terminology and common dental procedures
• Strong communication and interpersonal skills
• Excellent organization and attention to detail
• The ability to work effectively with both doctors and team members
• A positive, professional, and dependable demeanor
• High School Diploma and/or GED

What You Can Expect From Us

At Lane & Associates, we believe our team members deserve to feel valued and supported.Our benefits and perks include:

• Comprehensive insurance coverage after 90 days to include Health, Vision, Dental, Life, FSA, Disability Insurance, and more!
• Competitive pay!
• 401(k) Employer Contribution Plan!
• Quarterly Performance Bonus Opportunities!
• Paid Training Classes!
• Paid Time Off and Paid Holidays!
• Fridays Off at 2 PM!
• Employee Assistance Program!
• Team Events, Giveaways and Social Campaigns!
• Birthday and Work Anniversary surprises from the owners!
• Volunteer Opportunities through our Smile Squad!
• Exclusive Team Perks and Experiences: Lane & Associates is also the Official Team Dentist of the Carolina Hurricanes, Durham Bulls, UNC Athletics, and the Campbell Camels;giving our team access to unique experiences and company perks.

Why Lane & Associates Family Dentistry/NCOSO?

We are a growing dental organization, but our focus remains on the people who make our practices successful.We want experienced dental professionals to have the opportunity to build a career,not simply take another job.If you are someone who takes pride in your work, enjoys helping patients, and wants to be part of a team that recognizes your experience and contributions, we would love to hear from you!