Treatment Care Coordinator

Mor Smiles; Lititz (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Dental insurance

Opportunity for advancement

Training & development

Company parties

Competitive salary

Job summary

A growing dental practice in Lititz is seeking a Treatment Coordinator who excels at building relationships and guiding patients through treatments. The ideal candidate has over a year of dental experience, strong communication skills, and is organized. This role involves welcoming patients, clearly presenting treatment plans, and ensuring a seamless care experience. Join a supportive team that values communication and offers growth opportunities in a modern practice.

Qualifications

• 1+ years of dental front office or treatment coordinator experience required.
• Comfort discussing finances with patients.
• Understanding of dental insurance basics and financing options.
• Understanding of dental insurance basics and financing options.
• Organized, self-motivated, and team-oriented.
• Someone who thrives in a fast-paced, positive environment.

Responsibilities

• Welcome new and existing patients and create a supportive experience.
• Present treatment plans clearly, including financial options and insurance benefits.
• Guide patients through various treatment pathways.
• Own the follow-up process to keep cases moving forward.
• Work closely with the doctor and clinical team for seamless patient experience.
• Track and report case acceptance metrics.

Skills

Strong communication skills

Case presentation skills

Organized

Self-motivated

Team-oriented

Tools

Dentrix

Dental PMS

Job description

Overview

Are you a confident communicator who loves helping patients say yes to the care they need? Mor Smiles is growing, and we’re looking for a high-energy, patient-focused Treatment Coordinator to join our team.

If you excel at building trust, presenting treatment clearly, and guiding patients from consultation to completion, this is the role for you.

What You’ll Do

• Welcome new and existing patients and create a warm, supportive experience.
• Present treatment plans clearly and confidently, including financial options, insurance benefits, and third-party financing.
• Guide patients through implant, cosmetic, and general dentistry treatment pathways.
• Own the follow-up process: scheduling, phone calls, text follow-ups, and keeping cases moving forward.
• Work closely with the doctor and clinical team to ensure a seamless patient experience from start to finish.
• Track and report case acceptance metrics (training provided).

What We’re Looking For

• 1+ years of dental front office or treatment coordinator experience (required)
• Strong communication and case presentation skills
• Comfort discussing finances with patients
• Understanding of dental insurance basics and financing options
• Organized, self-motivated, and team-oriented
• Someone who thrives in a fast-paced, positive environment

Why You’ll Love Working With Us

• A modern, well-organized practice equipped with the tools and systems you need to succeed
• Supportive leadership and a team that values communication, professionalism, and patient experience
• Opportunities for growth, including training in implants, treatment presentation, and advanced case coordination
• A positive environment where your role genuinely impacts patients’ health, confidence, and overall experience

About Us

Mor Smiles is known for high-quality care, a welcoming atmosphere, and a patient-first philosophy. Our team works hard, supports each other, and delivers an experience patients love coming back to.

Job Type: Full-time

Benefits

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Opportunity for advancement
• Training & development
• Company parties
• Competitive salary

Experience

• Dentrix: 1 year or another PMS
• Dental office: 1 year
• Customer service: 1 year

Ability to Commute

Lititz, PA 17543 (Required)

Ability to Relocate

Lititz, PA 17543: Relocate before starting work (Required)

Work Location

In person