Treasury Support Specialist - Hybrid & Growth

Mercantil Commerce Bank; Kansas City (MO); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k)

Paid vacation and personal time

Job summary

Commerce Bank is seeking a Customer Support Specialist in Kansas City to provide technical and account support for Treasury Services operations. You will handle inbound calls, resolve cases in Salesforce, and assist customers with Commerce Connections and Clover/TSYS platforms.

The role requires 1+ year in financial services, strong customer service skills, and the ability to learn new processes quickly. Hybrid schedule with in-office days and paid training will be provided.

Qualifications

• Associate degree or equivalent combination of education and experience required.
• 1+ year financial services or banking experience required.
• 1+ years customer service experience in call center or relationship management required.
• Financial services experience with Wires, ACH system(s) preferred.

Responsibilities

• Answer inbound phone calls from customers and third parties.
• Open, review, and resolve cases through case management in Salesforce.
• Process account maintenances through various applications.
• Provide technical support for enhanced security password resets.
• Assist new customers with Commerce Connections and connecting applications.
• Review, verify, and escalate missing data and data files with the appropriate department.

Skills

Customer service

Bank operations

Call center

Microsoft Office

Education

Associate’s degree or equivalent

Tools

Salesforce

Insight 360

TSYS

TCI platform

Job description

Commerce Bank is seeking a Customer Support Specialist in Kansas City to provide technical and account support for Treasury Services operations. You will handle inbound calls, resolve cases in Salesforce, and assist customers with Commerce Connections and Clover/TSYS platforms.

The role requires 1+ year in financial services, strong customer service skills, and the ability to learn new processes quickly. Hybrid schedule with in-office days and paid training will be provided.