Hybrid Banking Support Specialist — Tech & Customer Care

Commerce Bank; Kansas City (MO); Híbrido; USD 26 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Resumo da oferta

Commerce Bank in Kansas City, MO is hiring for a Customer Support Specialist I–III to assist various business lines on an as-needed basis. The role includes handling inbound calls, resolving cases, and providing digital support across Commerce platforms.

The position requires an associate degree or equivalent, 1+ year in financial services or customer service, and a hybrid schedule with on-site work at least 2 days/week. Competitive hourly pay and benefits are provided.

Qualificações

• 1+ year financial services or related experience required.
• Associate's degree or equivalent combination of education and experience required.
• Hybrid Schedule: Minimum of 2 days/week on site (training may require up to 5 days per week in office).
• Excellent customer service and communication skills.

Responsabilidades

• Assist with low to medium complexity resolution issues with heightened customer focus.
• Answer inbound calls from customers and third parties.
• Open, review, and resolve cases through case management.
• Process account maintenances across various applications.
• Provide high quality customer service across channels with accuracy and timeliness.
• Document inquiries in Salesforce case management system (Insight 360).
• Provide password reset and Commerce Connections technical support.
• Review data and escalate missing data to appropriate departments.
• Resolve Clover POS issues and TSYS/TCI platform calls.
• Perform other duties as assigned.

Conhecimentos

Customer service

Problem solving

Verbal communication

Written communication

Organizational skills

Formação académica

Associate's degree or equivalent

Ferramentas

Salesforce

Insight 360

TSYS

Clover POS

Descrição da oferta de emprego

Commerce Bank in Kansas City, MO is hiring for a Customer Support Specialist I–III to assist various business lines on an as-needed basis. The role includes handling inbound calls, resolving cases, and providing digital support across Commerce platforms.

The position requires an associate degree or equivalent, 1+ year in financial services or customer service, and a hybrid schedule with on-site work at least 2 days/week. Competitive hourly pay and benefits are provided.