Treasury Tech Support & Customer Service Specialist

Commerce Bank; Kansas City (MO); Hybride; USD 29 000 - 43 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid vacation

Education assistance

Résumé du poste

Commerce Bank in Kansas City, Missouri is looking for a Customer Support Specialist to provide technical system support across Treasury Services Operations. You will take corrective actions to resolve customer problems and deliver hotline training for Network and Mainframe systems.

The role requires strong customer service, the ability to review cases in Salesforce Insight 360, and collaboration with multiple departments.

Qualifications

• Associate’s degree or equivalent combination of education and experience required.
• 1+ year financial services or banking experience required.
• 1+ years customer service experience in call center or relationship management required.

Responsabilités

• Assist with low to medium complexity resolution issues with heightened customer focus.

Connaissances

Customer service

Phone support

Case management

Technical troubleshooting

Written & verbal communication

Attention to detail

Formation

Associate's degree

Outils

Salesforce/Insight 360

Clover POS

TSYS mainframe

Description du poste

Commerce Bank in Kansas City, Missouri is looking for a Customer Support Specialist to provide technical system support across Treasury Services Operations. You will take corrective actions to resolve customer problems and deliver hotline training for Network and Mainframe systems.

The role requires strong customer service, the ability to review cases in Salesforce Insight 360, and collaboration with multiple departments.