Treasury Solutions Support Pro

Renasant Bank; Tupelo (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

Renasant Bank is seeking a Treasury Solutions Support Specialist in Tupelo, MS to serve as the frontline for Treasury client inquiries and issues. The role emphasizes delivering legendary client experiences across Treasury Solutions products.

Candidates should have a strong banking background, excellent communication skills, and the ability to collaborate with internal teams while maintaining strict confidentiality and regulatory compliance.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• At least 3 years of banking experience with at least 1 year in a client-facing role.
• Proven track record of understanding client needs and delivering exceptional service.
• Excellent written and verbal communication; able to manage internal and external relationships.
• Strong customer service and analytical/problem-solving skills.

Responsibilities

• Provide exceptional client experiences for Treasury Solutions products to drive retention and referenceability.
• Capture customer information in the CRM/core system to support Know Your Customer processes.
• Document problem solving steps and final resolutions in the CRM/core system.
• Keep relevant parties updated through the CRM and knowledge bases.
• Resolve client requests using system tools, research, and escalation when needed.

Skills

Client service

Banking experience

Communication skills

CRM systems

Teamwork

Multitasking

Problem solving

Regulatory awareness

Education

Bachelor's degree

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Core banking software

Job description

Renasant Bank is seeking a Treasury Solutions Support Specialist in Tupelo, MS to serve as the frontline for Treasury client inquiries and issues. The role emphasizes delivering legendary client experiences across Treasury Solutions products.

Candidates should have a strong banking background, excellent communication skills, and the ability to collaborate with internal teams while maintaining strict confidentiality and regulatory compliance.