Treasury Solutions Client Support Expert

Renasant Bank; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Renasant Bank in Atlanta, GA seeks a Treasury Solutions Support Specialist to serve as the front line for client inquiries and issues related to Treasury solutions. You will deliver legendary service through inbound and outbound interactions with Treasury clients and banking partners.

This role emphasizes accuracy, confidentiality and timely resolution of client requests. This position requires strong communication, problem solving, and collaboration with product and sales teams, while

Qualifications

• Bachelor's degree preferred; high school diploma required.
• At least three years of banking experience with a client-facing role.
• Excellent written and verbal communication and relationship management.
• Strong customer service, analytical and problem-solving skills.
• Proficiency with PC and Microsoft Office.

Responsibilities

• Provide exceptional client experiences for Treasury Solutions products.
• Capture and document customer information in CRM and core systems.
• Document problem solving steps and final resolutions.
• Update relevant parties through CRM and ensure timely follow-up.
• Escalate complex questions to appropriate resources promptly.
• Stay current on Treasury Solutions products and industry trends.
• Adhere to regulatory guidelines and confidentiality.
• Support continuous self-improvement and training.

Skills

Banking experience

Client service

Communication skills

Teamwork

Multitasking

Problem solving

Microsoft Office

Education

High school diploma

Bachelor's degree preferred

Tools

CRM system

Core banking system

Microsoft Office

Job description

Renasant Bank in Atlanta, GA seeks a Treasury Solutions Support Specialist to serve as the front line for client inquiries and issues related to Treasury solutions. You will deliver legendary service through inbound and outbound interactions with Treasury clients and banking partners.

This role emphasizes accuracy, confidentiality and timely resolution of client requests. This position requires strong communication, problem solving, and collaboration with product and sales teams, while