Treasury Operations Specialist – Client Support & Risk

First State Bank; Gainesville (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

First State Bank is seeking a Treasury Management Support specialist to assist customers and internal staff by phone and email, manage onboarding and implementation of Treasury Management products, and process requests including lockbox and payment services. You will collaborate with Fraud, Deposit Operations, Credit Analysts to ensure compliance and accurate risk management.

You’ll generate reports, support audits and regulatory exams, and provide back-office support to merchant services and

Responsibilities

• Serve as a key point of contact for Treasury Management support, assisting customers and internal employees via phone and email, while also supporting issue resolution and service needs.
• Support onboarding and implementation of Treasury Management products and services, ensuring accurate setup, maintenance, and adherence to policies and regulatory requirements.
• Process Treasury Management requests, cases, and transactions (including lockbox and payment services), while performing risk reviews, monitoring activity, and escalating complex or high-risk issues as needed.
• Collaborate with internal departments (e.g., Fraud, Deposit Operations, Credit Analysts) and officers to support product setup, approvals, risk management, internal audits, regulatory compliance efforts and vendor management.
• Prepare and maintain reports related to Treasury Management risk, operational activity, and board reporting; assist with internal audits, regulatory exams, policy updates, and risk assessments to ensure compliance with bank standards and industry regulations (e.g., NACHA).
• Provide additional support as needed, including in-person customer assistance, employee/customer training, presentations, community or business development activities, and ongoing merchant services and client support.

Job description

First State Bank is seeking a Treasury Management Support specialist to assist customers and internal staff by phone and email, manage onboarding and implementation of Treasury Management products, and process requests including lockbox and payment services. You will collaborate with Fraud, Deposit Operations, Credit Analysts to ensure compliance and accurate risk management.

You’ll generate reports, support audits and regulatory exams, and provide back-office support to merchant services and